Customer Service Specialist - Phone, Chat, Email, and Social Media Expert at blithequark: Elevating Online Learning through Exceptional Support
Welcome to blithequark: Revolutionizing Education through Technology
At blithequark, our mission is to elevate online learning by creating an accessible and inclusive homeschool curriculum platform where all students can thrive. With a rapidly growing student base and a commitment to providing exceptional educational content, we're expanding our team across multiple departments. Our K-8 platforms, including Miacademy, Always Ice Cream, and Clever Dragons, alongside our 9-12 options, MiaPrep and MiaPrep Online High School, are at the forefront of innovative education solutions.
About the Role: Making an Impact through Customer Service Excellence
We're on the lookout for a highly skilled and empathetic Customer Service Specialist to join our team. As a Customer Service Specialist at blithequark, you'll be the frontline representative of our mission, providing expert advice and support to parents and customers across various aspects of our website and curriculum. Your ability to handle difficult customer situations with grace and turn negative experiences into positive outcomes will be crucial to our continued success.
Key Responsibilities:
- Engage with customers via phone, live chat, email, and social media, providing timely and effective solutions to their queries.
- Analyze customer needs and recommend appropriate solutions or products, ensuring a personalized experience.
- Make judgment calls to efficiently resolve customer issues, prioritizing satisfaction and loyalty.
- Collaborate with various teams to deliver a cohesive customer experience, aligning with our mission and values.
- Maintain accurate and detailed records of customer interactions and transactions, using this data to inform service improvements.
- Collect feedback from customers to enhance our services and marketing initiatives, driving continuous improvement.
Essential Qualifications and Skills:
To excel in this role, you'll need:
- Strong proficiency with technology and the ability to quickly learn new systems and processes.
- A typing speed of at least 45 words per minute, with excellent attention to detail.
- Proven problem-solving and critical-thinking skills, with the ability to navigate complex customer issues.
- Exceptional interpersonal and communication skills, both written and verbal.
- A growth mindset, with a motivation to learn from constructive feedback and continuously improve.
- The ability to work independently, manage your schedule effectively, and meet deadlines.
- High standards of integrity and transparency, aligning with our company values.
- Access to a reliable computer/laptop (with a camera preferred) and high-speed internet connection.
What Sets You Apart:
- A minimum of 2 years of customer service experience, preferably in an educational or technology setting.
- Unique talents and perspectives that can be applied to this role, even if not directly listed in the job description.
We encourage applicants who may not meet 100% of the qualifications to apply, as we're committed to finding the best fit for our team.
Why You'll Love Working at blithequark:
As a member of our team, you'll be part of a mission-driven organization dedicated to making a difference in the lives of students. Our 100% remote work environment offers the flexibility to work from anywhere within the U.S., and we prioritize work-life balance by accommodating your preferred schedule whenever possible.
Our comprehensive benefits package includes:
- Health, dental, and vision insurance, with specialty care options.
- 401(k) retirement plan with employer match.
- Paid Time Off (PTO), floating holidays, and parental leave.
- Opportunities for professional growth and development.
- Community and culture events to connect with colleagues.
Schedule and Work Environment:
As a Customer Service Specialist, you'll work 8-hour shifts, 5 days a week, within our operational hours of 4:00 AM - 8:00 PM Pacific (Sunday through Saturday). While we accommodate preferred shifts based on seniority, our flexible scheduling ensures you can maintain a healthy work-life balance.
Ready to Apply?
If you're passionate about delivering exceptional customer service and are excited about the prospect of joining a dynamic team in the education technology sector, we want to hear from you. Our hiring process includes assessments, a phone call interview, an assignment, and a final video interview. We prioritize accessibility and inclusivity throughout our hiring practices and are committed to accommodating any needs you may have during the process.
To learn more about blithequark and our platforms, visit our websites:
Hear from our CEO, Johannes Ziegler, about our company values and future: Watch the video
Get a glimpse into the daily life of a Customer Service Specialist: Watch on TikTok
Explore our careers page to learn more about our team and culture: Careers at blithequark
Join us in revolutionizing education through technology. Apply now to become a part of our mission-driven team at blithequark!
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