Software Solutions Engineer - Technical Implementation Expert for Logistics Technology and Workflow Management

Join Our Team as a Software Solutions Engineer and Revolutionize Logistics Technology

Let's build something amazing together! We're looking for a talented Software Solutions Engineer to join our team! As a member of Vector's Solutions Engineering organization, this role provides the technical software implementation expertise required to deliver successful product deployments for our customers. Our mission is to understand our customers' business, technical integration needs, and the challenges they currently face to help them transform their fleet operations.

About Vector and Our Mission

At Vector, we know the economy relies on ground transport. And without trucks on the road making connections - on track, on schedule - business falls behind, leading to lost time and investment. Our mission: maximize efficiency throughout the entire freight lifecycle with our mobile technology, designed to achieve faster connection times and deliver new insights for logistics businesses everywhere. We're helping yesterday's trucking industry rethink and modernize today's logistics environment.

Job Summary

As a Software Solutions Engineer, you will work closely with Vector's Software Engineers and Deployment Managers in a coordinated and collaborative customer deployment experience ensuring that Vector and our customers' technical integration is aligned. This approach ensures that all aspects of the customer deployment are completed so that the training, on-boarding, and go-live components of the customer implementation are successful.

Key Responsibilities

• Customer Engagement: Engage with our customer's business and technical resources to fully understand their project goals, objectives, and success criteria as part of each project implementation engagement.
• Workflow Development: Build workflows and automate tasks for customers leveraging a combination of scripting languages, JSON, and Vector's internal tools.
• Setup and Configuration: Setup and configure Vector according to customer's business and technical needs.
• Issue Resolution: Triage any deployment or integration issues quickly, leveraging resources from across the company as needed.
• Technical Discovery: Participate in and drive technical discovery sessions to deliver technical integration solutions for our customers.
• Product Implementation Feedback: Hone your expertise on Vector deployments and be the point person to help guide product implementation feedback and learnings within Vector.
• Project Coordination: Be a key player in coordinating project implementation plans, timelines, schedules, and develop strategy around customer deliverables.
• Customer Product Feedback: Gather customer product feedback and communicate with product management and engineering to shape product roadmap development.
• Internal Collaboration: Coordinate with internal Vector resources from Sales, Engineering, Product, and Customer Success to ensure customer business and technical requirements are correctly understood and mapped to product capabilities and future roadmap investments.
• Customer Advocacy: Be the voice of our customers' technical needs and issues internally, across departments, and work with product management to identify, drive, and prioritize improvements in product offerings, processes, systems, and tools.

Requirements

• Previous Experience: Previous experience in a software engineering, web development, client consulting, or technical implementation role.
• Technical Skills: Demonstrated ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript.
• Customer Focus: Genuine passion for delighting customers, and for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc.
• Communication Skills: Great communication skills - able to provide clear and concise guidance through emails, over the phone, or in person, with a casual and confident tone.
• Project Management: Excellent organization, project management, time management, and communication skills.
• Quick Learner: Quick learner, able to fully grasp technological detail as well as high-level business concepts.
• Collaboration: Able to gain consensus and get business and technical teams to work together toward timely issue resolution.
• Business Process Awareness: A strong awareness of business processes and ability to translate business processes into enterprise application implementations.
• Team Player: Effective team player dedicated to continuously improve upon our process of advocating for the customer.
• Customer Relationships: Demonstrated ability to collaborate and build strong relationships with customers at all levels.
• Travel: Comfortable and willing to travel 25% to engage on-site with customers where needed.

What We Offer

As a Software Solutions Engineer at Vector, you will have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the logistics industry. We offer a competitive salary, a comprehensive benefits package, and a dynamic work environment that supports your growth and development.

Career Growth Opportunities and Learning Benefits

At Vector, we believe in investing in our employees' growth and development. As a Software Solutions Engineer, you will have access to training and development programs, mentorship opportunities, and career advancement possibilities. You will be able to expand your skills and expertise, take on new challenges, and contribute to the company's success.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, collaboration, and customer focus. We strive to create a work environment that is engaging, supportive, and inclusive. As a Software Solutions Engineer, you will be part of a team that values diversity, creativity, and continuous learning.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Flexible work arrangements
• Opportunities for professional growth and development

How to Apply

If you are a motivated and talented Software Solutions Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to Apply To This Job.

Don't miss this opportunity to join our team and make a significant impact on the logistics industry! Apply now and take the first step towards a rewarding new role.