Specialized Travel Counselor - Remote Customer Experience Expert in Corporate Travel Services

Join the American Express Global Business Travel Team as a Specialized Travel Counselor

Are you a travel enthusiast with a passion for delivering exceptional customer experiences? Do you have a knack for providing creative solutions and personalized service? American Express Global Business Travel (Amex GBT) is seeking a highly skilled and motivated Specialized Travel Counselor to join our Ovation Travel Group Division. As a 100% remote employee, you'll have the flexibility to work from anywhere while being part of a dynamic team that's dedicated to making a positive impact in the travel industry.

About Amex GBT and Our Culture

At Amex GBT, we believe that travel is a force for good. Our company is built on a foundation of innovation, collaboration, and a commitment to excellence. We're a global team of travel enthusiasts who are passionate about delivering exceptional experiences for our corporate clients and their travelers. Our culture is inclusive, supportive, and focused on helping our colleagues achieve success. By joining our team, you'll become part of a community that values diversity, equity, and inclusion.

Job Summary

As a Specialized Travel Counselor, you'll play a critical role in delivering exceptional travel service experiences for our corporate business customers. You'll work as a trusted advisor and consultant, providing creative and timely travel solutions that meet the unique needs of our clients. Your goal will be to provide first-call resolution, exceptional traveler care, and the highest quality of customer service. You'll be part of a highly skilled team of corporate travel consultants who work virtually from home and report to an operations supervisor with support from an operations manager.

Key Responsibilities

• Client Relationship Management: Act as a trusted advisor and consultant to single or multiple corporate accounts, providing personalized service and support to meet client needs.
• Travel Arrangements: Arrange routine and complex travel for air, rail, car, and hotel accommodations, utilizing Global Distribution Systems (GDS) such as Sabre.
• Consultative Advice: Provide consultative advice, solutions, and recommendations to clients, while ensuring adherence to their agreed travel policy and requirements.
• Sales and Upselling: Proactively sell additional services, such as hotel and car rentals, to travelers while ensuring compliance with client policies and quality assurance standards.
• Compliance and Regulatory Requirements: Comply with all legal standard requirements, including mandatory training, compliance, and sanctions.
• Performance Management: Deliver expectations on individual and shared team goals, and support all business Key Performance Indicators (KPIs). Proactively review your performance to identify areas for improvement.
• Internal Compliance: Follow internal compliance and regulatory requirements for all customers and locations supported.
• End-to-End Booking Management: Manage the end-to-end booking process, ensuring seamless and efficient travel arrangements for clients.

Requirements and Qualifications

Essential Qualifications:

• Experience: 2+ years of experience in a travel-related industry, preferably in a corporate travel setting.
• Travel Industry Knowledge: Strong knowledge of the travel industry, including GDS systems, travel policies, and regulations.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Problem-Solving: Strong problem-solving skills, with the ability to think creatively and provide timely solutions.
• Technical Skills: Proficiency in GDS systems, such as Sabre, and Microsoft Office applications.

Preferred Qualifications:

• Industry Certifications: Industry certifications, such as ARC or IATA, are an asset.
• Language Skills: Fluency in multiple languages is an advantage.
• Travel Experience: Personal travel experience, particularly in international travel, is beneficial.

Skills and Competencies

To succeed as a Specialized Travel Counselor, you'll need:

• Customer-Centricity: A strong focus on delivering exceptional customer experiences and building long-term relationships.
• Adaptability: The ability to adapt to changing client needs, travel policies, and industry regulations.
• Proactivity: A proactive approach to problem-solving, with a focus on finding creative solutions.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
• Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple client relationships.

Career Growth Opportunities and Learning Benefits

At Amex GBT, we're committed to helping our colleagues achieve success and grow in their careers. As a Specialized Travel Counselor, you'll have access to:

• Training and Development: Comprehensive training programs to enhance your skills and knowledge in the travel industry.
• Career Advancement: Opportunities for career advancement and professional growth within the company.
• Mentorship: Guidance and support from experienced colleagues and mentors.

Work Environment and Company Culture

As a 100% remote employee, you'll have the flexibility to work from anywhere and enjoy a healthy work-life balance. Our company culture is built on a foundation of:

• Inclusivity: A welcoming and inclusive environment that values diversity and promotes equity.
• Collaboration: A collaborative and supportive team environment that encourages knowledge-sharing and innovation.
• Recognition: Regular recognition and rewards for outstanding performance and contributions.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary: A salary that reflects your skills and experience.
• Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance.
• Perks: Additional perks, such as flexible work arrangements and professional development opportunities.

Conclusion

If you're a motivated and experienced travel professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Specialized Travel Counselor with Amex GBT, you'll have the chance to make a positive impact in the travel industry, work with a talented team, and enjoy a fulfilling and rewarding career. Apply now and let's discuss how you can become a vital part of our success story!