Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at Blithequark as a Chat Support Agent and Enjoy the Flexibility of Remote Work

Are you looking for a job that allows you to work from home and doesn't require any previous experience? Look no further! Blithequark is currently seeking chat support agents to help answer questions from website visitors. This is an excellent opportunity for anyone who speaks basic English and wants to work from home. As a chat support agent, you will be responsible for responding to simple questions from website visitors. The work can be done remotely from anywhere in the world, and you can work flexible hours that fit your schedule.

About Blithequark and the Chat Support Agent Role

Blithequark is a leading company that specializes in providing exceptional customer service through various channels, including live chat. We are committed to delivering outstanding support to our customers, and we believe that our chat support agents play a vital role in achieving this goal. As a chat support agent at Blithequark, you will be the face of our company, interacting with customers and providing them with the information they need to make informed decisions.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally through live chat
• Provide accurate and helpful information to customers about our products or services
• Escalate complex issues to the appropriate team member or department
• Maintain a positive and friendly attitude during customer interactions
• Record and track customer interactions in the designated system or software

Requirements and Qualifications

Equipment and Connectivity:

• Access to a Laptop, Phone, or Tablet: Applicants should have access to a personal laptop, phone, or tablet to perform the necessary tasks and communication required for the role
• Reliable Internet Connection: A stable and reliable internet connection is essential to ensure uninterrupted communication and access to the necessary resources

Language Proficiency:

• Basic Understanding of the English Language: Candidates should possess a foundational understanding of the English language, enabling effective communication and comprehension of customer inquiries and concerns

Experience:

• Customer Service Experience (Preferred): Previous experience in customer service or a related field is preferred for this position. Applicants with a background in handling customer inquiries, resolving issues, and delivering exceptional service will be given additional consideration

Please note that previous experience is not a strict requirement. We encourage individuals with a passion for customer service and a willingness to learn to apply for the position.

Compensation and Benefits

The pay rate for this position ranges from $25 - $35 per hour, depending on experience and qualifications. We offer flexible schedules, and you can work from anywhere in the world. At Blithequark, we value our employees and provide them with a comprehensive benefits package that includes:

• Competitive pay rates
• Flexible schedules
• Opportunities for career growth and development
• Comprehensive training program
• Ongoing support and feedback

Training and Support Program

At Blithequark, we prioritize the development and empowerment of our chat support agents. To ensure that you have the necessary skills and knowledge to excel in your role, we offer a comprehensive training program. This program is designed to equip you with the tools and resources needed to provide excellent customer service and effectively utilize our live chat software.

Training Modules:

• Company Culture: Familiarize yourself with our company culture, values, and mission
• Customer Service: Develop your customer service skills, including effective communication techniques, active listening, and problem-solving strategies
• Communication Skills: Learn how to craft professional and engaging responses, manage tone and language, and tailor your communication style to meet customers' needs
• Live Chat Software: Guide you through the ins and outs of our chat software, ensuring you are comfortable navigating its features

Ongoing Support and Feedback:

• Regular performance feedback to help you continually improve
• Access to experienced supervisors and team leaders for guidance and support
• Training updates to keep you up to date with the latest industry best practices, software enhancements, and customer service trends

Why Join Blithequark?

At Blithequark, we offer a unique and supportive work environment that allows you to grow and develop as a professional. Here are some reasons why you should consider joining our team:

• Flexibility: Work from anywhere in the world and enjoy a better work-life balance
• Career Growth: Opportunities for career growth and development
• Comprehensive Training: Receive comprehensive training and ongoing support
• Competitive Pay: Enjoy competitive pay rates and a comprehensive benefits package
• Positive Company Culture: Be part of a positive and supportive team culture

How to Apply

If you are interested in joining our team as a chat support agent, please click the button below to begin the application process. This position requires a short, three-minute online assessment to begin applying.

We look forward to welcoming you to our team at Blithequark!