Experienced Technical Customer Care Specialist I – Remote Call Center Representative for Innovative Software Solutions

Introduction to VinSolutions and Cox Automotive

VinSolutions, a pioneering force in the automotive industry, is part of the esteemed Cox Automotive family of businesses. We pride ourselves on being forward-thinking innovators who prioritize people and foster an award-winning workplace culture built on the principles of inclusion, kindness, and a relentless pursuit of excellence. Our mission is to be a force for good in the world, and we're seeking talented individuals to join our team as we strive to build a better future for all. As a Technical Customer Care Specialist I, you will play a vital role in delivering exceptional customer service and technical support to our valued clients, ensuring their satisfaction and success with our innovative software solutions.

Job Overview

This is an exciting opportunity to join our team as a Technical Customer Care Specialist I, working remotely from the comfort of your own home. As a key member of our call center team, you will be responsible for providing top-notch technical support to our customers via phone and email, resolving application and product issues in a timely and professional manner. Your exceptional listening skills, self-initiative, and motivation to deliver outstanding customer service will be essential in this role, as you work to resolve complex technical issues and provide one-on-one training to new and existing customers as needed.

Key Responsibilities

• Provide exceptional technical support to customers via phone and email, resolving application and product issues in a timely and professional manner
• Troubleshoot difficult problems with customer configurations, software, or vendor integration points, utilizing strong analytical and problem-solving skills
• Demonstrate strong interpersonal and communication skills, working with diverse audiences to provide personalized support and training
• Exhibit personal responsibility, accountability, and teamwork, maintaining a positive and supportive attitude in a fast-paced call center environment
• Provide one-on-one training to new and existing customers as needed, ensuring they are proficient in using our software solutions
• Identify and resolve issues that prevent users from utilizing our software, providing timely follow-up and updates to ensure customer satisfaction
• Maintain strong working knowledge of released products, staying up-to-date with the latest software developments and technical advancements

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED
• Less than 2 years of experience in a technical support or customer service role
• Flexibility to work any shift during business hours in the Central Standard Time Zone, including Monday - Friday 6am - 8pm and Saturday 8am - 6pm (hours subject to change to meet business needs)
• Excellent written and verbal communication skills, with the ability to adapt to change and facilitate effective communication between customers and technical teams
• Attention to detail and the ability to accurately document issues and resolutions in our CRM ticketing system

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• College degree, preferably an Associate's Degree or Technical Certification, or commensurate work experience
• Experience analyzing, troubleshooting, and documenting issues related to system performance and functionality
• Experience supporting online products and services, with a strong understanding of web developer tools and mobile devices (e.g., Chrome, IE, Firefox, iOS, and Android)
• Previous experience working in a call center or technical support environment, with a proven track record of delivering exceptional customer service and technical support

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to learn and adapt to new software and technologies
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse audiences
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
• Ability to work independently and as part of a team, with a strong sense of personal responsibility and accountability
• Flexibility and adaptability, with the ability to work in a fast-paced call center environment and accommodate changing business needs

Career Growth Opportunities and Learning Benefits

At VinSolutions, we're committed to helping our employees grow and develop in their careers. As a Technical Customer Care Specialist I, you will have access to comprehensive training and development programs, designed to help you build your technical skills and knowledge. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

Our company culture is built on the principles of inclusion, kindness, and a relentless pursuit of excellence. We prioritize our employees' well-being and happiness, providing a supportive and collaborative work environment that fosters growth and development. As a remote employee, you will be part of a dynamic and distributed team, working together to deliver exceptional customer service and technical support to our valued clients.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, designed to attract and retain top talent. Our benefits include:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• 401(k) matching and retirement savings plan
• Paid time off and holidays
• Opportunities for career growth and development
• Access to cutting-edge technologies and tools
• Flexible work arrangements, including remote work options

Conclusion

If you're a motivated and technically savvy individual with a passion for delivering exceptional customer service, we want to hear from you. As a Technical Customer Care Specialist I, you will play a vital role in our team, providing top-notch technical support to our valued clients and helping to drive our business forward. Don't miss out on this exciting opportunity to join our team and build a better future with VinSolutions. Apply now and take the first step towards a rewarding and challenging career in technical customer care.