Norwegian Speaking Customer Advisor - Email & Chat Support Specialist at blithequark

Join the blithequark Team: Revolutionizing E-commerce Customer Experience

At blithequark, we're passionate about delivering exceptional online shopping experiences to customers worldwide. As a leader in the e-commerce industry, we're committed to quality, customer satisfaction, and continuous innovation. Our team in Malta is growing, and we're seeking enthusiastic, customer-focused individuals to join our dynamic crew.

About the Role: Norwegian Speaking Customer Advisor

We're on the hunt for a highly motivated Norwegian Speaking Customer Advisor to provide top-notch support via email and chat. As a key member of our customer service team, you'll be responsible for ensuring a seamless shopping experience for our customers. This hybrid role offers the flexibility of working 2 days in our Malta office and 3 days remotely each week.

Key Responsibilities: Delivering Exceptional Customer Support

• Respond promptly and professionally to customer inquiries via email and chat, addressing their concerns and queries.
• Assist customers with placing orders, product-related questions, and troubleshooting issues, ensuring a smooth shopping experience.
• Provide accurate and detailed information about products, services, and company policies, showcasing your knowledge and expertise.
• Handle and resolve customer complaints efficiently and courteously, turning potentially negative experiences into positive outcomes.
• Collaborate with other departments to address complex issues, ensuring customer satisfaction and loyalty.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, embodying blithequark's customer-centric values.
• Keep detailed records of customer interactions, transactions, comments, and complaints, helping us refine our customer support strategies.
• Continuously enhance your job knowledge through participation in training sessions and educational opportunities, staying up-to-date on industry trends and best practices.

Essential Qualifications: What We're Looking For

To excel in this role, you'll need:

• Proficiency in Norwegian and English, both written and spoken, to effectively communicate with our diverse customer base.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• The capacity to multitask, prioritize, and manage your time effectively, ensuring prompt responses and resolutions.
• Strong problem-solving skills and quick thinking, allowing you to navigate complex customer issues with ease.
• Basic computer skills and familiarity with e-commerce platforms, which will be beneficial in performing your duties.

While previous experience in customer support or a related field is beneficial, it's not a requirement. We provide comprehensive training to ensure you have the skills and knowledge needed to succeed in this role.

What blithequark Offers: A Rewarding Career and More

At blithequark, we're committed to supporting our employees' growth and well-being. Here's what you can expect:

• Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely, allowing you to maintain a healthy work-life balance.
• Relocation Package: If you're moving from abroad, we'll provide flight tickets to Malta and accommodation to ensure a smooth transition.
• Competitive Salary: We offer a competitive salary package that acknowledges your skills and commitment.
• Health and Life Insurance: Comprehensive health and life insurance plans are in place to ensure your well-being and financial security.
• Career Growth Opportunities: We invest in our employees, providing numerous opportunities for career progression and professional development.
• Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• Additional Benefits: Enjoy various other perks, such as company events, wellness programs, and discounts on our products, which enhance your overall employment experience.

Why Malta?

Malta is more than just a place to work; it's a place to live. With its stunning landscapes, historical landmarks, and rich culture, Malta offers an excellent quality of life. The warm climate, beautiful beaches, and friendly residents make it an ideal location to balance work and leisure.

Career Growth and Learning Opportunities

At blithequark, we're dedicated to helping our employees grow professionally. As a Norwegian Speaking Customer Advisor, you'll have access to various training programs, workshops, and educational opportunities that will enhance your skills and knowledge. Our commitment to employee development ensures that you'll be well-equipped to take on new challenges and advance in your career.

Work Environment and Company Culture

Our Malta office is a vibrant and inclusive space that fosters collaboration, creativity, and teamwork. We're proud of our multicultural environment, where diverse perspectives and experiences come together to drive innovation. As a blithequark employee, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact in the e-commerce industry.

Compensation and Benefits: A Comprehensive Package

Our compensation and benefits package is designed to reward your hard work and dedication. In addition to a competitive salary, you'll enjoy a range of benefits, including health and life insurance, career growth opportunities, and a dynamic work environment. We also offer a relocation package for candidates moving from abroad, ensuring a smooth transition to life in Malta.

Join the blithequark Team: Apply Now!

If you're excited about this opportunity and believe you have the skills and determination to excel as a Norwegian Speaking Customer Advisor, we want to hear from you. Apply now and become part of our dynamic team at blithequark, where we're revolutionizing the e-commerce customer experience.

Don't miss this chance to embark on a rewarding career with a leading e-commerce company. Apply today and take the first step towards a fulfilling and challenging role that will help you grow professionally and personally.