Experienced Customer Support Specialist for Dynamic Pest Control Industry Leader – Full-Time Remote Opportunity with Blithequark

Introduction to Blithequark and the Industry

Blithequark is a leading force in the pest control industry, dedicated to providing exceptional service and ensuring customer satisfaction. As a hybrid Utah-based company, we are committed to building and maintaining positive relationships with our customers and service professionals. Our mission is to deliver outstanding customer experiences, and we are seeking a highly skilled and dedicated Customer Support Specialist to join our team. If you are passionate about providing top-notch customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Support Specialist at blithequark, your primary responsibility will be to provide exceptional customer service to our customers and service professionals who reach out to our call center. You will play a critical role in ensuring customer satisfaction and loyalty through excellent customer service, and you will work closely with other departments to resolve customer issues promptly and effectively. If you are a motivated and customer-focused individual with excellent communication skills, we invite you to join our team and contribute to our mission of delivering outstanding customer experiences.

Key Responsibilities

• Answering Customer Inquiries: You will handle inbound customer calls and respond to customer inquiries related to our products or services, providing accurate and timely information to customers.
• Resolving Customer Issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
• Collaborating with Other Departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
• Utilizing Customer Feedback: You will reach out to customers based on feedback left and help resolve their concerns.
• Meeting Performance Metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
• Maintaining a Positive Attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with blithequark is positive.

Technology and Communication Channels

You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software. A significant portion of your shift will be dedicated to delivering exceptional support to customers in the queue, and you will have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience. The use of a webcam for training and coaching sessions is highly preferred and strongly encouraged to enhance your professional development.

Qualifications and Skills

To be successful in this role, you will need to possess the following qualifications and skills:

• High School Diploma/GED: A high school diploma or equivalent is required.
• Excellent Communication Skills: You must have excellent communication skills, both written and verbal.
• Basic Computer Skills: You must have basic computer skills and be proficient in using call center technology.
• Positive and Friendly Attitude: A positive and friendly attitude is essential for providing exceptional customer service.

Preferred qualifications include:

• Minimum of 1+ Years of Experience in Customer Service: A minimum of one year of experience in customer service is preferred.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Specialist, you will have access to paid training, regular coaching sessions, and opportunities to develop your skills and knowledge in the pest control industry. We encourage our employees to take ownership of their careers and provide the support and resources needed to achieve their goals.

Work Environment and Company Culture

Blithequark is dedicated to creating a positive and supportive work environment that empowers our employees to succeed. We understand the importance of work-life balance and provide regular employee lunches, incentives, company parties, and more to help our employees manage stress and maintain a healthy work-life balance. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a comfortable and inclusive work environment for all employees.

Compensation, Perks, and Benefits

As a full-time employee at blithequark, you will be eligible for a range of benefits, including paid holidays, weekly pay, and health benefits. We also offer a great work environment, paid training, and opportunities for career growth and development. Our compensation package is competitive, and we offer a range of perks and benefits to support our employees' well-being and success.

Conclusion

If you are a motivated and customer-focused individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Specialist, you will play a critical role in delivering outstanding customer experiences and contributing to the success of our company. With opportunities for growth and development, a positive and supportive work environment, and a range of benefits and perks, blithequark is the perfect place to build a rewarding and successful career. Apply now to join our team and take the first step towards a fulfilling and challenging career in the pest control industry.