**Experienced Online Customer Chat Specialist – Delivering Exceptional Support Services to Youth and Families in Broward County**

At blithequark, we are dedicated to creating a safe, nurturing environment that promotes personal growth and develops practical life skills for transitioning youth to become successful adults. As a leading resource center in Broward County, we offer comprehensive access to services that empower our community to thrive. We are seeking a highly skilled and compassionate Online Customer Chat Specialist to join our team and contribute to our mission-driven work culture. **Why Join blithequark?** * **Uplifting Mission-Driven Work Culture**: Be part of an organization that prioritizes the well-being and success of our community's most vulnerable members. * **Make a Lasting Impact**: Join a team that is shaping the future of Broward County's youth and families. * **Growth and Professional Development Opportunities**: Expand your skills and expertise in a dynamic and supportive environment. * **Competitive Benefits Package**: Enjoy a comprehensive benefits package, including generous paid time off, holidays, and opportunities for career advancement. **Job Summary:** We are seeking a highly skilled Online Customer Chat Specialist to provide exceptional customer service to our clients. The ideal candidate will possess strong written and verbal communication skills, proficiency in computer skills (MS Office, PLM, SAP basis), and experience in customer support. As a key member of our team, you will be responsible for answering questions, resolving issues, and providing support to customers in a timely and efficient manner. **Key Responsibilities:** * **Monitor and Respond to Customer Inquiries**: Provide timely and accurate responses to customer inquiries, ensuring that their needs are met and concerns are addressed. * **Provide Accurate and Helpful Information**: Offer relevant and helpful information to customers, empowering them to make informed decisions. * **Solve Customer Problems and Resolve Issues**: Utilize strong problem-solving skills to resolve customer issues and concerns in a professional and courteous manner. * **Upsell and Cross-Sell Products and Services**: Identify opportunities to offer additional products and services that meet the customer's needs, while maintaining a customer-centric approach. * **Track and Report Customer Interactions**: Maintain accurate records of customer interactions, providing valuable insights for process improvement and customer satisfaction. **Essential Qualifications:** * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required for this role. * **Excellent Written and Verbal Communication Skills**: Possess strong written and verbal communication skills, enabling effective communication with customers and team members. * **Proficiency in Computer Skills**: Proficiency in MS Office, PLM, and SAP basis is required, with the ability to learn and adapt to new software and systems. * **Experience in Customer Support**: A minimum of 1-2 years of experience in customer support is preferred, with a proven track record of delivering exceptional customer service. * **Ability to Work Independently and as Part of a Team**: Demonstrate the ability to work independently and as part of a team, with a strong focus on collaboration and communication. * **Strong Problem-Solving Skills**: Possess strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions. **Preferred Qualifications:** * **Bachelor's Degree in a Relevant Field**: A bachelor's degree in a relevant field, such as business, communications, or customer service, is preferred. * **Experience with CRM Software**: Experience with CRM software, such as Salesforce or Zendesk, is a plus. * **Certifications or Training**: Relevant certifications or training in customer service, sales, or marketing is a plus. **Work Environment and Culture:** At blithequark, we prioritize a fun and challenging work environment that fosters growth and learning. Our team is dedicated to delivering exceptional support services to our community, and we are committed to creating a workplace that is inclusive, diverse, and supportive. **Compensation and Benefits:** We offer a competitive salary and benefits package, including: * **Medical, Dental, and Vision Insurance**: Comprehensive health insurance coverage for you and your family. * **401(k) Plan**: A 401(k) plan with a generous company match, helping you save for your future. * **Paid Time Off and Holidays**: Generous paid time off and holidays, allowing you to recharge and spend time with loved ones. * **Professional Development Opportunities**: Opportunities for career advancement and professional development, helping you grow and succeed in your role. **How to Apply:** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job