Experienced Remote Customer Service Representative – Career Growth Opportunities in a Dynamic Digital Marketing Environment

Welcome to blithequark

Imagine working for a company that offers the flexibility to choose your schedule and work from the comfort of your own home. At blithequark, we are a full-service digital marketing agency and outsourced call center that provides services to prestigious clients through a virtual platform. Our team is comprised of talented individuals like you, who are passionate about delivering exceptional customer service and driving career growth. As a remote customer service representative at blithequark, you will have the opportunity to leverage your computer skills to provide top-notch service to our clients, all from the convenience of your own home.

About blithequark

blithequark is a dynamic and innovative company that is committed to providing exceptional service to our clients. We believe in empowering our team members to take ownership of their work and providing them with the tools and resources they need to succeed. Our virtual platform allows us to work with clients from all over the world, and we are proud to be a part of a global community that values flexibility, creativity, and excellence. As a member of our team, you will be part of a collaborative and supportive environment that fosters growth, learning, and development.

Job Description

We are seeking an experienced customer service representative to join our team at blithequark. As a customer service representative, you will be responsible for providing product and service information, resolving technical issues, and delivering exceptional customer service to our clients. This position also offers opportunities for career advancement, as our company grows and expands. We hire team leaders from within, who manage a team of 5-10 representatives, so there are plenty of opportunities for professional growth and development.

Key Responsibilities:

• Answer incoming phone calls and emails, and assist customers by providing information, answering questions, and resolving issues
• Communicate internally with colleagues and managers to ensure seamless service delivery
• Document and update customer records based on interactions, as needed
• Understand internal and external proprietary software, and troubleshoot common issues with customers
• Internally assist colleagues and managers with various other tasks that may arise

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Must reside in the United States
• Good verbal and written communication skills
• Must pass a background check
• Previous experience in customer service, with a preference for experience in insurance or financial services
• Basic knowledge of Microsoft Windows, Word, Excel, and email
• Must be proactive and able to prioritize work
• Ability to build rapport with clients, and deliver superior customer service skills
• Must have the minimum equipment requirements, which include:
• Hard drive: 20 GB or more of available space, 60 GB or more of total space
• Operating system: Windows 10, Window 8.1 (note: this operating system is not supported by some client programs), or Mac with a minimum i5
• Internet connection: hard-wired connection (no wireless), minimum 10 Mbps download, minimum 3 Mbps upload

What We Offer

At blithequark, we offer a range of benefits and perks to our team members, including:

• Rapid salary increases, based on performance
• Flexible work schedule, allowing you to choose your hours and work from home
• Rapid career advancement capabilities, with opportunities to move into leadership roles
• Paid training, which includes 4 hours per day, Monday to Friday, for 3-4 weeks, at $7.25 per hour
• Quarterly reviews, with opportunities for pay increases
• A competitive salary range of $10-$12 per hour, based on experience and tenure

Career Growth and Development

At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including paid training, quarterly reviews, and opportunities for career advancement. Our company is growing and expanding, and we are looking for talented individuals who are passionate about delivering exceptional customer service and driving career growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative work environment. Our team is collaborative, supportive, and passionate about delivering exceptional service to our clients. We believe in empowering our team members to take ownership of their work, and providing them with the tools and resources they need to succeed. Our virtual platform allows us to work with clients from all over the world, and we are proud to be a part of a global community that values flexibility, creativity, and excellence.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to our team members, including a competitive salary range, paid training, quarterly reviews, and opportunities for career advancement. We also offer a range of perks, including flexible work schedules, and the opportunity to work from home. Our company is committed to providing a supportive and inclusive work environment, and we are proud to offer a range of benefits and perks that support the well-being and success of our team members.

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer service, and driving career growth, then we want to hear from you. At blithequark, we are committed to providing a dynamic and innovative work environment, with opportunities for career advancement, and a range of benefits and perks. Apply now to join our team, and take the first step towards a rewarding and challenging career in customer service.