Experienced Associate Analyst for American Airlines - Remote Opportunity in California

Unlock Your Potential as an Associate Analyst at American Airlines

Join the American Airlines family and embark on a journey of growth, development, and excitement. As an Associate Analyst, you will be part of the Information Technology Group within the Data Technology Division, playing a critical role in providing top-notch support to clients across the organization. With a competitive salary of $24/hour and a remote work environment, this is an opportunity you won't want to miss.

About American Airlines

American Airlines is a leading carrier in the aviation industry, with a rich history and a commitment to excellence. As a member of the American Airlines team, you will be part of a diverse and inclusive workforce that values innovation, customer satisfaction, and employee growth. With a presence in California, USA, this role offers the chance to work with a talented team and contribute to the success of the organization.

Key Responsibilities

• Provide first-level issue troubleshooting via phone for all hardware and software supported by the Technologies framework.
• Offer goal-oriented solutions to issues that can be resolved via telephone, and escalate complex issues to certified help experts when necessary.
• Conduct issue assurance for various Technology areas, including Voice, WAN, LAN, PC, Printer, Password Resets, and Spot Matrix printers.
• Collaborate with internal and external help teams and third-party sellers to identify and address core issues.
• Replicate or reproduce client issues to determine working challenges and provide timely communication to Level 2 support or other management personnel.
• Maintain daily awareness of outages and issues framework-wide and escalate incidents to acceleration teams to ensure client goal.
• Demonstrate commitment to and compliance with all company and departmental policies, procedures, and practices.
• Work beyond 40 hours as needed and when authorized.

Essential Qualifications

To succeed in this role, you will need:

• A technical degree or equivalent experience.
• 2+ years of Help Desk and/or client support experience.
• 2+ years of troubleshooting experience with service desk environments.
• Knowledge or experience with internal server/mainframe applications, such as Sabre, QIK, IBM/TSO/TPX, and Staff.
• Strong relational, written, and verbal communication skills.
• The ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical skills.

Preferred Qualifications

To stand out as a candidate, you will ideally have:

• Apple certification (Apple Genius).
• A+ Certificate.

What You'll Get

As an Associate Analyst at American Airlines, you will enjoy a comprehensive benefits package, including:

• Medical benefits: access to health, dental, prescription, and vision benefits from day one.
• Health projects: tools, resources, and support to help you stay healthy and thrive.
• 401(k) program: available upon enrollment, with employer contributions available after one year, depending on the workgroup.
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Career Growth and Development

At American Airlines, we are committed to helping our employees grow and develop in their careers. As an Associate Analyst, you will have opportunities to:

• Develop your technical skills and expertise.
• Build strong relationships with colleagues and clients.
• Take on new challenges and responsibilities.
• Advance your career within the organization.

Company Culture

American Airlines values diversity, equity, and inclusion, with a workforce that is dedicated to creating a welcoming and inclusive environment. Our 20+ Employee Business Resource Groups are focused on connecting employees to clients, suppliers, communities, and shareholders, helping employees reach their full potential.

Why You'll Love This Job

As an Associate Analyst at American Airlines, you will be part of a dynamic team that is passionate about delivering exceptional service to clients. You will have the opportunity to work on complex issues, develop your skills, and contribute to the success of the organization. With a competitive salary, comprehensive benefits, and a remote work environment, this is an opportunity you won't want to miss.

Are You the One We're Looking For?

If you believe you have the skills, experience, and passion to succeed as an Associate Analyst at American Airlines, we encourage you to apply. We are eager to hear from talented candidates like you.

Join our team and start your journey to a rewarding and challenging career. Apply now to take the first step towards a brighter future with American Airlines.