Experienced Chat Support Specialist - Remote Customer Service Excellence at blithequark

Join the blithequark Team: Revolutionizing Vision Care through Exceptional Customer Experience

At blithequark, we're not just a company - we're a movement to make vision care simpler, more accessible, and affordable for everyone. As the parent company of renowned brands, we're proud of our legacy of innovation and customer-centricity. With a culture that's been award-winning for nearly three decades, we're committed to empowering our people to make a difference in the lives of our customers. If you're passionate about delivering outstanding customer service and are looking for a dynamic, remote work environment, we invite you to explore this exciting opportunity to join our team as a Chat Support Specialist.

Why You'll Love Working at blithequark

blithequark is more than just a workplace; it's a community that thrives on the principles of being Big Hearted, Unconventional, Tenacious, and Better Together. Our rockstar agents are known for going above and beyond to WOW our customers, and we're looking for talented individuals to join their ranks. As a Chat Support Specialist, you'll be part of a team that values innovation, customer satisfaction, and employee growth. Here are just a few reasons why you'll love working with us:

• Competitive Compensation: Enjoy a starting base pay of $15.00 per hour, with a bonus potential of up to $6/hr, making your total earnings truly rewarding.
• Flexibility and Autonomy: Work remotely from approved states, enjoying the flexibility to manage your work-life balance effectively.
• Professional Growth: Benefit from monthly performance bonuses, bi-annual performance reviews, and ownership of your development with support from dedicated leaders.
• Inclusive Culture: Be part of a safe, respectful, and inclusive work environment that celebrates diversity and promotes equality.
• Attractive Perks: Receive amazing medical, dental, and vision coverage, 401(k) match, free eye exams for your immediate family, and deep discounts on vision care products.

Key Responsibilities: Delivering Exceptional Customer Experience

As a Chat Support Specialist at blithequark, your role is pivotal in ensuring our customers receive the best possible experience. Your responsibilities will include:

• Handling 2-3 incoming chats simultaneously using our LiveEngage (LivePerson) platform, providing timely and effective support.
• Consulting customers to enhance the value of their contact lens purchase, ensuring they feel valued and supported.
• Proactively engaging with your manager and team members through one-on-one meetings, team meetings, and team chats to ensure success in our virtual work environment.
• Delivering top-notch customer service in a fast-paced, dynamic environment, always striving to exceed customer expectations.
• Identifying and resolving problems promptly, with the empowerment to make decisions that create a positive customer experience.
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability, to ensure our service standards remain high.
• Embodying and living our company values: Big Hearted, Unconventional, Tenacious, and Better Together, in every interaction and decision.

What You'll Need to Succeed

To excel as a Chat Support Specialist at blithequark, you'll need:

• A high school diploma or equivalent experience, demonstrating a foundational level of education.
• A minimum of 2-3 years of customer service experience, showcasing your ability to handle customer inquiries and issues effectively.
• Great typing skills (at least 40 words per minute) and technical proficiency, enabling you to manage multiple chats efficiently.
• A reliable internet connection with speeds of 20 mbps download and 10 mbps upload or better, ensuring seamless communication.
• A private, dedicated workplace that is free from interruptions and distractions, promoting confidentiality and focus.
• A positive, driven, and solution-oriented mentality, aligning with our culture of proactive problem-solving and customer-centricity.
• The ability to show up to work on time and work your scheduled shift, demonstrating reliability and commitment.

Preferred Qualifications and Skills

While the above requirements are essential, the following skills and qualifications will give you a competitive edge:

• Previous experience in a chat support or similar role, where you've honed your skills in handling customer inquiries via chat platforms.
• Excellent communication and interpersonal skills, with the ability to articulate solutions clearly and empathetically.
• A proactive approach to problem-solving, with a keen eye for detail and a commitment to resolving issues promptly.
• Familiarity with customer service software and technology, including chat platforms and CRM systems.
• A flexible and adaptable attitude, with the ability to adjust to changing priorities and workflows.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Chat Support Specialist, you'll have access to:

• Comprehensive training programs designed to equip you with the skills and knowledge needed to excel in your role.
• Ongoing support and feedback from experienced leaders and peers, helping you to continuously improve and grow.
• Opportunities for career advancement within the company, as we promote from within whenever possible.
• Tuition reimbursement for eligible courses, supporting your long-term educational and career goals.

Our Culture and Work Environment

blithequark is built on a foundation of innovation, customer-centricity, and a passion for making a difference. Our culture is characterized by:

• A commitment to being Big Hearted, showing empathy and care for our customers and each other.
• An Unconventional approach to problem-solving, encouraging creativity and out-of-the-box thinking.
• A Tenacious spirit, driving us to continuously improve and push beyond boundaries.
• A belief in being Better Together, recognizing that our collective efforts achieve far more than individual endeavors.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• A competitive hourly rate with bonus potential.
• Amazing medical, dental, and vision coverage, ensuring you and your family stay healthy.
• A 401(k) match, helping you plan for your future.
• Free eye exams for your immediate family and dependents, because we care about your vision.
• Deep discounts on contact lenses, glasses lenses, and glasses frames, making vision care more affordable.
• Tuition reimbursement for eligible courses, supporting your ongoing education and career development.

Approved Remote Working Locations

We're excited to offer remote work options from approved states, providing you with the flexibility to work from the comfort of your own home. Our approved locations include Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia.

Equal Opportunity Employer

At blithequark, we're proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Ready to Join the blithequark Team?

If you're passionate about delivering exceptional customer service, are looking for a dynamic and supportive work environment, and are excited about the prospect of working with a pioneering company in the vision care industry, we encourage you to apply for this Chat Support Specialist role. Join us in our mission to make vision care simpler and more accessible for everyone. Apply today and become part of our amazing team at blithequark!