Client Service and Executive Support Manager - Luxury Travel Industry with High-Touch Clientele and Dynamic Team

Join the World of Ultra-Luxury Travel with Luminary Travel

Imagine being part of a dynamic team that crafts bespoke travel experiences for discerning travelers worldwide. At Luminary Travel, we are passionate about delivering exceptional journeys that exceed our clients' expectations. We are seeking a highly organized and customer-focused Client Service & Executive Support Manager to join our team. This role combines executive support to our CEO with managing high-touch client itineraries, requiring meticulous attention to detail and a commitment to providing an outstanding customer experience.

About Luminary Travel

Luminary Travel is a fast-growing ultra-luxury travel planning company that caters to high-net-worth individuals and families. We specialize in creating customized itineraries that showcase the world's most unique and exclusive destinations. Our team is small, dynamic, and united by a deep passion for travel and exploration. We pride ourselves on our attention to detail, organizational skills, and research acumen, ensuring that every client experience is truly unforgettable.

Role Overview

As a Client Service & Executive Support Manager, you will play a critical role in overseeing trip planning for our high-touch clients and providing executive support to our CEO. This position requires a unique blend of skills, including exceptional organizational abilities, strong communication skills, and a customer-focused ethos. You will work closely with our CEO, travel operations team, and vendors to deliver seamless and personalized travel experiences.

Key Responsibilities:

• Client Itinerary Management: Plan, create, and manage client itineraries in partnership with our CEO, ensuring a first-class commitment to service.
• Operating Pod Leadership: Lead your Operating Pod by scheduling daily and weekly check-ins, ensuring all details are planned and scheduled in a timely manner.
• Vendor Liaison: Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning and manage the procurement of vendor quoting process and final invoice approval.
• Client Feedback and Trip Reviews: Monitor client feedback and lead trip post-mortem reviews within your pod to continually improve our services.
• Executive Support: Attend meetings and conferences on behalf of Luminary and occasionally interact with clients to ensure their needs are met.
• CRM Management: Catalog and manage relevant client and trip information in Salesforce CRM.
• Collaboration and Task Delegation: Collaborate with travel operations team from start to finish on trips and delegate tasks as needed.

Essential Qualifications:

• Bachelor's Degree or Equivalent: A degree in Hospitality, Business Administration, or a related field is preferred.
• Minimum 3 Years of Experience: At least three years of customer service/sales experience with high-touch clientele in a luxury industry, preferably in luxury travel.
• Client-Focused Ethos: A strong commitment to delivering exceptional customer experiences and purely positive outcomes.
• Organizational Skills: Exceptional organizational skills with an aptitude for multi-tasking and prioritizing tasks.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, vendors, and team members.
• Technology Skills: Competent with software tools and technology, including Salesforce CRM.

Preferred Qualifications:

• Luxury Travel Industry Experience: Experience working in the luxury travel industry or a similar field with high-touch clients.
• Executive Assistant Experience: Background as an Executive Assistant or similar.
• Deep Passion for Travel: A deep passion for world travel and exploration.
• Time Management Skills: Extremely strong time management skills and self-motivated with a strong work ethic.

Career Growth Opportunities and Learning Benefits

At Luminary Travel, we are committed to the growth and development of our team members. This role offers opportunities to:

• Develop Industry Expertise: Gain in-depth knowledge of the luxury travel industry and develop expertise in trip planning and client management.
• Build Leadership Skills: Lead your Operating Pod and develop leadership skills to manage and motivate team members.
• Enhance Communication Skills: Improve your communication skills through regular interactions with clients, vendors, and team members.
• Participate in Global Travel Conferences: Opportunity to participate in global travel conferences and expand your professional network.

Work Environment and Company Culture

Luminary Travel offers a dynamic and supportive work environment that values:

• Remote Work: This role is remote, within the United States, offering flexibility and work-life balance.
• Collaborative Team: A small, dynamic team united by a deep passion for travel and exploration.
• Innovative Culture: A culture that encourages innovation, creativity, and continuous learning.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary reflecting your skills and experience.
• Commission Pay: Opportunity to earn commission based on performance.
• Access to Healthcare Benefits: Access to healthcare benefits, including medical, dental, and vision insurance (US employees only).
• One-Medical On-Demand Primary Care: Access to One-Medical on-demand primary care.
• Teledoc Virtual Health: Access to Teledoc virtual health services.
• Talkspace Online Mental Health Therapy: Access to Talkspace online mental health therapy.
• Kindbody Discount for Gynecology and Family-Building Care: Discounts for gynecology and family-building care with Kindbody.
• Flexible Spending Account: Access to a flexible spending account.
• Slavic 401k Software: Access to Slavic 401k software (US employees only).
• Annual Team Retreat: Annual team retreat to foster team bonding and growth.
• Special Access to Reduced Rates at Luxury Hotels: Special access to reduced rates at luxury hotels worldwide.
• Annual Company-Sponsored Familiarization Trip: Opportunity to participate in an annual company-sponsored familiarization trip or "FAM" trip to properties around the world.

Conclusion

If you are a highly organized and customer-focused individual with a passion for luxury travel, we encourage you to apply for this exciting opportunity. As a Client Service & Executive Support Manager at Luminary Travel, you will play a critical role in delivering exceptional travel experiences to our high-touch clients. Join our dynamic team and embark on a rewarding career in the ultra-luxury travel industry.

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