Experienced Full Stack Customer Care Representative – Hybrid Work Arrangement, Excellent Benefits, and Growth Opportunities with blithequark

Join the Team at blithequark: Delivering Exceptional Customer Experiences in the Energy Sector

blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy solutions to our customers. With a strong presence in 45 counties in Pennsylvania and 1 county in Maryland, we serve over 700,000 customers and take pride in being a responsive and engaging energy company. Our success is built on the strength of our 1,700+ employees who strive to exceed customer expectations and contribute to the well-being of the communities we serve.

About the Role: Customer Care Representative I

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative I. As the first point of contact for our customers, you will handle a variety of incoming customer phone calls, providing accurate information and solutions while adhering to company policies, procedures, and Pennsylvania Utility Commission (PUC) rules and regulations. If you are proactive, solution-oriented, and can work independently in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided.
• Demonstrate an understanding of policies and procedures to respond to customer calls, striving for a reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance knowledge and skills.
• Assist with floor training and/or shadowing opportunities when needed to support team members.
• Complete special assignments as needed in a timely manner, contributing to the team's success.
• Maintain responsible time and attendance, adhering to company policies and procedures.
• Participate in mandatory and voluntary overtime as needed to ensure seamless customer service.

Requirements and Qualifications:

Essential Qualifications:

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a customer service environment preferred.
• Intermediate proficiency in Microsoft Office Suite, with strong computer skills.
• Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills, with the ability to multitask independently.

Preferred Qualifications:

• Experience with SAP CRM and ECC systems.
• Previous experience working for a utility company.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with company policies and procedures.

What We Offer:

Competitive Compensation and Incentives:

As a Customer Care Representative I, you will start at $19.00 per hour, with opportunities to earn incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking. Once fully trained and independently call-taking, you will be eligible for additional incentives up to $250 per month for achieving or exceeding all scorecard metrics.

Comprehensive Benefits Package:

We offer a comprehensive benefits package, including:

• Medical, prescription, dental, vision, and life insurance.
• Disability plans.
• 401(k) matched savings plan.
• Paid vacation.
• Company stock purchase program.
• Wellness programs.
• Tuition reimbursement.
• Paid parental leave.
• Paid volunteer time.
• Adoption assistance.

Career Growth and Development:

At blithequark, we are committed to the growth and development of our employees. You will have opportunities for career progression, annual performance reviews, and merit increases. After 2 years of service and demonstrated successful progression and performance, you will be eligible for promotion consideration.

Work Environment and Culture:

We offer a hybrid work arrangement, with the opportunity to work from home part-time. Our work environment is fast-paced, dynamic, and supportive, with a strong focus on teamwork and collaboration. We value our employees' well-being and offer a range of programs and benefits to support their physical and mental health.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

blithequark is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

As a federal contractor that engages in safety-sensitive work, blithequark cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Successful applicants will be required to pass a pre-employment drug screen as a condition of employment and will be subject to substance abuse testing in accordance with company policies.

Join our team at blithequark and contribute to delivering exceptional customer experiences in the energy sector. Apply today!