Experienced Full-Time Remote Contact Center Agent - Customer Service Representative for Healthcare Services at Blithequark

Join Blithequark's Dynamic Team as a Remote Contact Center Agent

Blithequark is seeking highly motivated and customer-focused individuals to join our team as Contact Center Agents. As a remote agent, you will have the flexibility to work from the comfort of your home while being part of our dynamic team. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About Blithequark and the Healthcare Industry

Blithequark is a leading provider of quality healthcare services, dedicated to delivering exceptional patient experiences and outcomes. Our mission is to provide accessible, affordable, and high-quality healthcare to individuals and communities. We are committed to fostering a culture of excellence, innovation, and compassion, and we are looking for talented professionals like you to join our team.

Key Responsibilities:

• Interact with providers and members via phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by Blithequark.
• Transfer calls from members and providers to the appropriate department.
• Follow-up on inquiries and complaints that have not been resolved.
• Provide information to customers in response to inquiries about products and services.
• Perform research on billing inquiries and claims to provide payments and refunds.
• Act as a liaison between various departments to address concerns.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research member/provider billing and claims issues.
• Research payment and refund issues.
• Handle and resolve customer complaints.
• Navigate through automated information systems to analyze the caller's situation.
• Perform in a fast-paced, changing environment.
• Communicate effectively with customers in a clear and concise manner.
• Serve as a liaison between the customer and various departments.
• Perform other duties as assigned by the management team related to job functions.

Requirements and Qualifications:

Essential Qualifications:

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to Blithequark customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• Adapt to a fast-paced and ever-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications:

• Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

What We Offer:

Competitive Compensation:

Blithequark offers a competitive salary range of $39,208 - $52,000 for the Greater New York City Area (NY, NJ, CT residents) and $34,091 - $49,920 for all other locations within approved areas. The salary will be commensurate with your location and based on your work experience, education, licenses, and certifications.

Comprehensive Benefits Package:

• Medical, Dental, and Vision coverage.
• Basic Life & Accident Insurance.
• Flexible Reimbursement Accounts.
• Employee Assistance Plan.
• Blithequark 401(k) plan.
• Incentive and recognition programs.

Career Growth Opportunities:

As a Contact Center Agent at Blithequark, you will have opportunities for career growth and development in areas such as performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas.

Training and Development:

Blithequark offers a 6-week paid virtual training program, which is classroom-based and scheduled between 9:30 am to 5:30 pm EST, Monday through Friday. Post-training, your work schedule will require availability for any shift between 8 am to 8 pm EST, including weekends and holidays as needed.

Work Environment and Culture:

At Blithequark, we are committed to fostering a culture of excellence, innovation, and compassion. We value our employees and provide a supportive and inclusive work environment that encourages growth and development. As a remote agent, you will have the flexibility to work from home and be part of our dynamic team.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply to join our team as a Contact Center Agent at Blithequark. We look forward to the possibility of you joining our team and contributing to our mission of providing quality healthcare services.