Experienced Technical Content Designer for Customer Service and Global Support – Creating Engaging, User-Friendly Content for a Leading Entertainment Service

Introduction to blithequark

blithequark is one of the world’s leading entertainment services, with over 278 million paid memberships in more than 190 countries, offering a vast array of TV series, films, and games across various genres and languages. Our members enjoy the flexibility to play, pause, and resume watching their favorite content anytime, anywhere, with the freedom to change their plans at any time. At blithequark, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. Our Global Customer Service (CS) organization is dedicated to providing exceptional interactions with our subscribers worldwide, focusing on excellence, simplicity, and getting our members back to streaming.

The Role of a Technical Content Designer

We are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents. Your primary responsibility will be to create and manage content for the blithequark Help Center and internal customer service knowledge base, ensuring that our global CS teams have access to accurate, up-to-date, and user-friendly information. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to achieve this goal.

Key Responsibilities

• Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting
• Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless collaboration and knowledge sharing
• Develop, maintain, and update style guides and editorial training to ensure high-quality content
• Leverage multiple data sources to provide data-driven analysis and content recommendations, driving continuous improvement

Qualifications and Requirements

To be successful in this role, you will need:

• A BS/BA degree in a relevant field
• At least 5 years of relevant experience in technical writing, content design, or a related field
• Exceptional writing, editing, project management, and communication skills
• Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Knowledge of information architecture and content management systems
• Desired qualities include being independent, a self-starter, innovative thinker, curious, action-oriented, and able to drive improvements, with strong relationship-building and superior communication skills, including storytelling

Essential Skills and Competencies

In addition to the qualifications listed above, you will need to possess:

• Strong technical skills, with the ability to understand and communicate complex technical information in a clear and simple way
• Excellent project management skills, with the ability to lead large, complex projects and manage multiple stakeholders
• Strong analytical and problem-solving skills, with the ability to leverage data to drive content recommendations and improvements
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Technical Content Designer, you will have access to:

• Professional development opportunities, including training and mentorship programs
• Cross-functional collaboration and knowledge sharing with other teams and stakeholders
• Opportunities to work on high-impact projects and drive meaningful change
• A dynamic and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture

blithequark is a unique and dynamic company culture that values diversity, inclusion, and creativity. We are committed to providing a work environment that is:

• Collaborative and supportive, with a focus on teamwork and knowledge sharing
• Dynamic and fast-paced, with opportunities for growth and development
• Inclusive and diverse, with a commitment to recognizing and celebrating individual differences
• Flexible and adaptable, with opportunities for remote work and flexible scheduling

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• An annual salary range of $50,000 - $190,000, depending on experience and qualifications
• A comprehensive benefits package, including health plans, mental health support, and a 401(k) retirement plan with employer match
• A stock option program, with the opportunity to choose how much of your compensation you want in salary versus stock options
• Paid leave of absence programs, including vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees

Conclusion

If you are a motivated and talented Technical Content Designer looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our Customer Service Content Strategy team, you will play a critical role in shaping the support experience for our members and customer service agents. With a commitment to diversity, inclusion, and creativity, we offer a dynamic and supportive work environment that is perfect for innovative thinkers and collaborative team players. Apply now to join our team and help us shape the future of global entertainment!