Experienced Customer Solutions Specialist – Remote Full-Time Opportunity for Exceptional Customer Experience and Career Growth

Introduction to blithequark

blithequark is a leading e-commerce company dedicated to meeting the purchasing needs of foodservice professionals worldwide. As a fast-growing organization, we are committed to providing our customers with exceptional service and support. Our team is passionate about delivering outstanding customer experiences, and we are now seeking a highly skilled and motivated Customer Solutions Specialist to join our remote team. As a remote employee at blithequark, you will enjoy the same training and support as our employees at our physical corporate locations, with opportunities to connect with other employees from across the country through video meetings, training sessions, and collaborative forums.

Job Summary

The Customer Solutions Specialist role at blithequark is an action-oriented position that requires flexible problem-solving skills to assist customers using a variety of software tools. As a Customer Solutions Specialist, you will navigate customer accounts, research questions, problem-solve, and communicate effective solutions in a fast-paced environment. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

What We Offer

At blithequark, we offer a competitive benefits package, including:

• Paid time off
• Medical/dental coverage (including telemedicine)
• 401k match
• Paid parental leave (based on tenure)
• And more

In addition to our comprehensive benefits package, we provide opportunities for growth and professional development, in-depth training on our products and services, and a focus on work-life balance. Our full-time training staff and continuous support through various trainings and available mentorships will ensure your success in this role.

Key Responsibilities

As a Customer Solutions Specialist at blithequark, your key responsibilities will include:

• Learning about blithequark's history, products, and services, as well as the foodservice industry and our internal systems
• Providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email
• Ensuring that customers have the most complete and up-to-date information about the status of their orders
• Partnering with other departments to support both the customer and the company
• Using best practices to analyze customer situations, investigate problems, and provide strategic solutions
• Fostering a team-oriented environment by maintaining a positive, professional attitude in all correspondence
• Being flexible and adapting to change as we continue to grow as a company
• Taking initiative and using strategic thinking to ensure that blithequark is the leader in the online food service industry

Essential Qualifications

To be successful in this role, you will need:

• A desire to learn and grow
• An internal drive to succeed
• Ability to work on a team and independently
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Technical Requirements

To perform this role, you will need:

• Cable or fiber internet connections (at least 75mbps download/10mbps upload)
• A quiet and distraction-free work area
• Access to a home router and modem
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation
• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities

Physical Demands

This role requires:

• Working while sitting and/or standing for at least 8 hours each day
• The ability to communicate effectively using speech, vision, and hearing
• The regular use of hands for simple grasping and fine manipulations while using a personal computer
• The ability to work at a computer for extended periods of time

Remote Work Qualifications

To be eligible for this remote role, you will need:

• Access to a reliable and secure high-speed internet connection
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residency in one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY)

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Solutions Specialist, you will have opportunities to learn and grow with our company, develop new skills, and take on new challenges. Our comprehensive training program and ongoing support will ensure your success in this role and provide a foundation for future career advancement.

Work Environment and Company Culture

blithequark is a dynamic and fast-growing company with a strong focus on customer satisfaction and employee engagement. Our company culture is built on a foundation of teamwork, innovation, and continuous improvement. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote employee, you will be an integral part of our team and will have opportunities to connect with other employees from across the country.

Compensation and Benefits

We offer a competitive hourly rate of $25.70, which includes a $0.70 remote work stipend. Our comprehensive benefits package, opportunities for growth and development, and focus on work-life balance make blithequark an attractive employer for individuals seeking a challenging and rewarding career.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Solutions Specialist at blithequark, you will have the opportunity to work with a dynamic and fast-growing company, develop new skills, and take on new challenges. Don't miss out on this chance to join our team and contribute to our mission of providing outstanding customer service and support. Apply today and take the first step towards a rewarding and challenging career with blithequark!