Experienced Full Stack Customer Support Executive – Technical Training & Development with Bilingual Spanish/English Skills

Join the Team at blithequark: Where Technology Meets Innovation and Customer Satisfaction

blithequark is a global technology powerhouse with a presence in over 60 countries, boasting a diverse workforce of 222,000+ professionals. Our company is at the forefront of digital, engineering, and cloud solutions, serving a wide array of industries including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. With a strong financial foundation, our consolidated revenues as of 12 months ending December 2022 totaled $12.3 billion. We're on a mission to supercharge progress for our clients and our people, and we're looking for talented individuals like you to be part of our journey.

About the Role: Customer Support Executive

We're seeking a highly skilled and organized Customer Support Executive to join our team. As a key member of our support staff, you will play a crucial role in identifying teaching and learning needs and designing strategies to drive ongoing improvements in training. Your primary responsibility will be to develop and recommend corporate and client-specific curriculum, manage complex projects, and collaborate with leadership to support employee learning and development.

Key Responsibilities:

• Adhere to quality standards, regulatory requirements, and company policies to ensure compliance and high-quality service delivery.
• Ensure positive customer experience and high Customer Satisfaction (CSAT) scores through first-call resolution and proper escalation of complaints, Adverse Events, and submission of appropriate help desk tickets.
• Handle customer inquiries via phone, chat, email, and social media in accordance with program standards, providing timely and effective support.
• Independently resolve issues within scope at the time of interaction, demonstrating expertise and problem-solving skills.
• Participate in knowledge updates, training, coaching plans, and roundtables to stay up-to-date with product knowledge and best practices.
• Reliably adhere to the schedule provided by operations to ensure Service Level Agreements (SLAs) are met, and contribute to a high-performing team.

Requirements and Qualifications:

Essential Qualifications:

• Bachelor's degree in a related field (e.g., Business, Communications, or Technology).
• 3+ years of experience in customer support, technical support, or a related field.
• Bilingual Spanish/English skills, with excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to resolve complex issues.
• Experience with customer relationship management (CRM) software and help desk ticketing systems.

Preferred Qualifications:

• Experience in training and development, instructional design, or adult education.
• Familiarity with industry-specific regulations and standards (e.g., healthcare, finance).
• Certifications in customer service, technical support, or a related field (e.g., ITIL, HDI).
• Experience working in a remote or distributed team environment.

What We Offer:

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks you can expect:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Comprehensive training programs, including technical and soft skills training.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technologies and tools.
• Diverse and inclusive work environment.

Work Environment and Culture:

At blithequark, we pride ourselves on a culture that values innovation, collaboration, and customer satisfaction. Our work environment is dynamic and fast-paced, with a focus on teamwork and continuous learning. We offer:

• A global workforce with diverse perspectives and experiences.
• Opportunities for networking and professional growth.
• Recognition and rewards for outstanding performance.
• A commitment to work-life balance and employee well-being.

How to Apply:

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

Don't miss this chance to be part of a global technology leader and contribute to our mission of supercharging progress for our clients and our people. Apply now and take the first step towards a fulfilling career with blithequark!