Experienced Remote Behavioral Customer Service Advocate - Managed Care Organization Support

Join the Team at blithequark: Deliver Exceptional Customer Experiences in Healthcare

blithequark is seeking highly skilled and compassionate Behavioral Customer Service Advocates to join our prestigious Managed Care Organization team. As a customer-facing representative, you will play a vital role in providing support to members and providers, addressing their inquiries, and resolving issues in a timely and professional manner. If you have a passion for delivering exceptional customer experiences and are looking for a rewarding career in healthcare, we encourage you to apply.

About blithequark and the Industry

blithequark is a leading provider of healthcare support services, dedicated to delivering high-quality solutions that enhance the lives of individuals and communities. Our Managed Care Organization is committed to providing comprehensive healthcare services, and we are seeking talented professionals like you to join our team. As a Behavioral Customer Service Advocate, you will be an integral part of our organization, working closely with members, providers, and internal stakeholders to ensure seamless communication and issue resolution.

Key Responsibilities

• Handle inbound behavioral calls regarding benefits eligibility and claims status, providing accurate and timely information to members and providers.
• Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner, ensuring that all interactions are professional and courteous.
• Utilize current reference materials and available resources to respond to telephone or written correspondence inquiries from members and/or providers within established timeframes.
• Provide assistance to members and/or providers regarding website registration and navigation, ensuring that they can access the information and resources they need.
• Document and track customer interactions, ensuring that all relevant information is captured and easily accessible.
• Collaborate with internal stakeholders to resolve complex issues and ensure that members and providers receive the support they need.
• Stay up-to-date with industry developments, regulatory changes, and company policies to ensure that all interactions are informed and compliant.

Essential Qualifications

While not required, the following qualifications are preferred:

• 1 year of healthcare call center experience, with a focus on customer service and issue resolution.
• Behavioral/Crisis call experience is highly preferred, as it demonstrates an ability to handle complex and emotionally charged interactions.
• Excellent communication and interpersonal skills, with the ability to empathize with members and providers.
• Strong problem-solving and analytical skills, with the ability to navigate complex systems and processes.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.

Preferred Skills and Competencies

To succeed as a Behavioral Customer Service Advocate at blithequark, you will need:

• Strong verbal and written communication skills, with the ability to communicate effectively with diverse audiences.
• Excellent active listening skills, with the ability to understand and respond to member and provider concerns.
• Ability to work independently, with minimal supervision, and as part of a team.
• Strong technical skills, including proficiency in software applications and ability to learn new systems quickly.
• Emotional intelligence and empathy, with the ability to manage stress and maintain a positive attitude in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Behavioral Customer Service Advocate, you will have access to:

• Comprehensive training programs, including industry-specific knowledge and skills development.
• Career advancement opportunities, with the potential to move into leadership or specialized roles.
• Our Ingenovis ACT (Advocacy) Program, which provides career and educational tools to support your ongoing development.
• Regular feedback and coaching, with opportunities for growth and improvement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote team member, you will have the flexibility to work from home, with:

• A competitive salary range of $19.00 per hour.
• Immediate enrollment in health insurance, dental insurance, life insurance, and Employee Assistance Program (EAP).
• Access to investment accounts and other benefits.
• A dynamic and supportive team culture, with regular team-building activities and opportunities for connection.

Schedule and Work Arrangements

As a Behavioral Customer Service Advocate, you will work:

• Monday - Friday, 10:30 am - 8:30 pm CST, with a 30-minute lunch break and two 15-minute breaks.
• Occasional rotating Saturday shifts during peak periods (up to 1 shift per month).

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

We are an equal employment opportunity employer and welcome applications from diverse candidates. blithequark is committed to providing a work environment that is inclusive, respectful, and free from discrimination.

Don't miss this opportunity to join our team and make a difference in the lives of our members and providers. Apply now and take the first step towards a rewarding career with blithequark!