Experienced Full Stack Customer Care Associate - Remote Inbound Call Center Agent for E-commerce Brands

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

Are you a passionate and experienced Customer Service Representative looking for a new challenge? Do you thrive in a collaborative, team-oriented environment but also excel at working independently? blithequark is seeking self-motivated professionals to join our inbound Customer Care team! As a Customer Care Associate, you will be the voice of our company, handling inquiries with a focus on cheerful, constructive, and solution-driven interactions. If you're excited about delivering exceptional customer experiences and growing your career in a dynamic e-commerce environment, we want to hear from you!

About blithequark

blithequark is a vertically integrated e-commerce company and home to two fast-growing direct-to-consumer brands. We put our customers and employees at the heart of everything we do. Our mission is simple: to bring customers products that matter. We do this by marrying timeless design, innovative technology, and an unwavering commitment to quality. With our headquarters in Carrollton, Texas, and a wholly owned manufacturing facility in Asia, blithequark is uniquely positioned to create a great customer experience from start to finish.

Position Overview

We're hiring an Inbound Call Center Customer Care Associate to support our e-commerce brands. This is a remote role, with occasional in-office meetings near Carrollton, Texas. As a Customer Care Associate, you will work in a collaborative, yet autonomous environment, delivering exceptional support to our customers across various channels.

What You'll Do

• Deliver exceptional and efficient support for customer inquiries across various channels, including phone, email, and chat.
• Guide customers through product selection, purchases, order status, tracking details, and returns, ensuring a smooth shopping experience.
• Address and resolve fulfillment issues promptly and effectively.
• Accurately document cases and utilize internal tools to ensure seamless communication, effective follow-up, and keeping customer information up to date.

Who We're Looking For

We're looking for experienced Customer Service Representatives who possess excellent communication skills, technical aptitude, and a passion for helping others. To succeed in this role, you should:

• Have at least 1 year of experience in an inbound call center role, ideally within e-commerce.
• Possess excellent verbal and written communication skills, with the ability to efficiently multitask with accuracy.
• Be self-motivated and able to work independently, managing time effectively while handling multiple customer inquiries.
• Be motivated by performance metrics, consistently meeting or exceeding targets in response time, customer sentiment, and resolution rates.
• Have quick and effective problem-solving abilities.
• Have a positive, solution-focused approach with a genuine passion for helping others.
• Have a minimum high school diploma and the ability to type at least 40 wpm.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your career growth and development. We offer:

• Ongoing training and opportunities for advancement.
• A collaborative and inclusive team that values different perspectives.
• A flexible work environment that allows you to work from home.
• Recognition and celebration of your contributions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture. We:

• Value diversity and inclusion.
• Encourage innovation and creativity.
• Prioritize customer satisfaction.
• Foster a collaborative and supportive team environment.

Compensation, Perks, and Benefits

We offer a competitive starting salary, excellent benefits, and paid time off. Our benefits package includes:

• Competitive salary.
• Excellent benefits.
• Paid time off.
• Flexible work environment.

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic and growing e-commerce company that's committed to delivering exceptional customer experiences. You'll have the opportunity to:

• Make a real impact in a growing organization.
• Grow your career in a collaborative and supportive environment.
• Develop new skills and expertise.
• Work with a diverse team of professionals.

How to Apply

If you're excited about joining our team and delivering exceptional customer experiences, please apply now! We can't wait to hear from you and discuss this opportunity further.