Experienced Remote Seasonal Customer Care Specialist – Digital Customer Experience & Support

Join the blithequark Team: Delivering Exceptional Customer Experiences Remotely

blithequark is seeking a highly motivated and results-driven Seasonal Customer Care Specialist to join our digital team. As a key member of our Customer Care Center team (C3), you will be the front line of support for our digital customer experience, interacting with customers and stores via phone, email, and chat on a multitude of topics. If you have a passion for providing best-in-class customer service and are looking for a new challenge, we want to hear from you!

About blithequark and the Industry

blithequark is a leading retailer of fine wine, beer, and spirits, with a strong commitment to providing exceptional customer experiences. Our Customer Care Center team plays a critical role in delivering on this promise, and we are looking for talented individuals to join our team. As a Seasonal Customer Care Specialist, you will have the opportunity to work in a fast-paced, growth-oriented environment and make a real impact on our customers' experiences.

Key Responsibilities

• Connect with customers via phone, chat, and email, providing friendly and effective customer engagement.
• Assist customers with a variety of inquiries, including but not limited to:
  • Customer Orders
  • Loyalty Program Information
  • Product Information
  • Company Policies
• Learn to leverage systems efficiently to provide customers with accurate solutions and information.
• Identify and communicate contact trends and customer friction to help drive a better customer experience.
• Exhibit a professional and positive attitude with both customers and team members.
• Meet or exceed all individual performance metrics to support departmental goals.
• Participate in special projects as assigned.

Essential Qualifications

• Customer-centric mindset.
• Ability to manage priorities, multitask, and meet deadlines in a fast-paced, growth-oriented environment.
• Excellent oral and written communication skills.
• Desire to develop knowledge and skills that stretch beyond parameters of the role.
• Ability to identify problems and propose solutions.
• Desire to work collaboratively throughout the department.
• Proficiency in MS Office suite and general computing knowledge.
• Strong working knowledge of blithequark products and systems is a plus.
• Ability to maintain composure and professionalism when faced with difficult situations is a must.
• 1+ years of customer service experience in a contact center, high-end retail/guest services, or 3+ years of equivalent experience.

Preferred Qualifications

• Previous experience in a remote work environment.
• Familiarity with customer relationship management (CRM) software.
• Experience working in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to training and career growth. We offer exciting and unique career opportunities across the country and in our corporate office. Our strength is our people, and we value new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, we want you to join our team!

Work Environment and Company Culture

blithequark is a dynamic and growth-oriented company that values its employees. We offer a collaborative and supportive work environment that encourages learning and growth. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We are committed to providing a positive and inclusive work environment that allows our employees to thrive.

Compensation, Perks, and Benefits

blithequark considers several factors when establishing compensation. We offer competitive salaries and benefits packages that include:

• Competitive hourly rate
• Opportunities for bonuses and incentives
• Comprehensive training program
• Career growth opportunities
• Flexible work arrangements
• Access to cutting-edge technology and tools

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional customer experiences. We are looking for talented individuals who share our passion and are committed to providing best-in-class customer service. If you are a motivated and results-driven individual who is looking for a new challenge, we want to hear from you! Join our team and become a part of a dynamic and growth-oriented company that values its employees.

How to Apply

If you are excited about the opportunity to join blithequark as a Seasonal Customer Care Specialist, please submit your application. We look forward to hearing from you!

blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

blithequark is a drug-free workplace.