Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at blithequark as a Live Chat Customer Support Assistant

Are you passionate about delivering exceptional customer experiences and looking for a dynamic and supportive work environment? blithequark is seeking a highly motivated and customer-focused individual to join our team as a Live Chat Customer Support Assistant. As a fully remote position, this role offers the flexibility to work from anywhere and be part of a innovative company that's revolutionizing the way businesses interact with their customers.

About blithequark

blithequark is a leading provider of cutting-edge customer support solutions, empowering businesses to deliver world-class service to their customers. Our team is dedicated to creating a culture of excellence, innovation, and collaboration, and we're looking for talented individuals who share our passion for customer satisfaction. With a strong commitment to employee growth and development, blithequark offers a unique opportunity to build a rewarding career in customer support.

Job Summary

As a Live Chat Customer Support Assistant at blithequark, you will play a critical role in delivering top-notch assistance to customers through live chat messages on our clients' websites. This is an entry-level position that doesn't require prior experience, and we provide comprehensive training to equip you with the skills needed to handle various customer support queries. If you have a friendly and helpful attitude, strong communication skills, and the ability to multitask and handle pressure, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to live chat messages from customers on our clients' websites, providing timely and effective solutions to their queries.
• Handle a variety of customer support queries, including questions about shipping rates, return policies, and inventory.
• Work independently as a text chat operator, logging in to our clients' websites and responding to incoming messages from customers.
• Maintain a high level of customer satisfaction, ensuring that all interactions are professional, courteous, and solution-focused.
• Adhere to provided instructions and guidelines, ensuring consistency and quality in all customer interactions.
• Manage multiple customer conversations simultaneously, prioritizing and organizing tasks to meet productivity and quality standards.

Requirements and Qualifications

Essential Qualifications:

• A device (phone, tablet, or laptop) capable of accessing social media and website chat functions.
• Reliable internet connection and ability to work independently.
• Strong adherence to provided instructions and guidelines.
• Availability for 10+ hours per week, with flexibility to choose your own hours.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide solutions to their queries.

Preferred Qualifications:

• Prior experience in customer support or a related field.
• Familiarity with customer relationship management (CRM) software and live chat platforms.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer queries.
• Experience working in a remote or virtual environment.

What We Offer

At blithequark, we're committed to providing our team members with a supportive and dynamic work environment that fosters growth and development. Here are some of the benefits and perks we offer:

• Competitive hourly rate of $35.
• Flexible scheduling, with the ability to choose your own hours.
• Comprehensive training and onboarding program to equip you with the skills needed to succeed.
• Ongoing support and coaching from our experienced team members.
• Opportunities for career growth and advancement within the company.
• Recognition and rewards for outstanding performance and contributions.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. Here are some of the career growth opportunities and learning benefits we offer:

• Professional development training and workshops.
• Mentorship and coaching from experienced team members.
• Opportunities to take on new challenges and responsibilities.
• Access to industry events and conferences.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment. Here are some of the highlights:

• Fully remote work environment, with the flexibility to work from anywhere.
• Collaborative and inclusive culture, with a strong focus on teamwork and communication.
• Regular team-building activities and social events.
• Opportunities for feedback and professional growth.

Why Join blithequark?

If you're looking for a challenging and rewarding role in customer support, blithequark is the perfect place to start your career. Here are some reasons why you should join our team:

• Innovative and dynamic work environment.
• Opportunities for career growth and advancement.
• Competitive compensation and benefits.
• Flexible scheduling and remote work options.
• Collaborative and supportive team culture.

How to Apply

If you're excited about the opportunity to join blithequark as a Live Chat Customer Support Assistant, please submit your application today! We can't wait to hear from you and discuss how you can be part of our team.

Don't miss this opportunity to kickstart your career in customer support! Apply now and take the first step towards a rewarding and challenging role at blithequark.