**Experienced Customer Support Specialist – SaaS Platform for Sports Officials Management**

Are you passionate about delivering exceptional customer support and helping others succeed? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading SaaS platform used by referee/umpire associations and sports leagues worldwide to manage, assign, and pay sports officials. **About blithequark** blithequark is a rapidly growing company that has revolutionized the way sports officials are managed and assigned. With over 50,000 referees and umpires worldwide, we provide easy-to-use tools to schedule, assign, communicate, and pay officials across a multitude of sports. Our platform has been adopted by several state soccer referee associations in the United States and we work closely with the Officials Management Group. **Our Mission** At blithequark, we are committed to providing outstanding support to our customers. We strive to deliver exceptional service, exceed expectations, and build long-lasting relationships with our clients. As a member of our support team, you will play a vital role in helping us achieve our mission. **Job Summary** We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers via email, phone, and Zoom web conference. You will also develop our technical support knowledge base, including writing help documents and creating how-to video tutorials. **Key Responsibilities** * Respond to and handle technical support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions. * Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials. * Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how blithequark can improve the user experience. * Troubleshoot technical issues within the system and solve problems as they arise. **Requirements** * Autonomy: We're looking for someone who can work independently with minimal guidance or oversight. * Attention to Detail: You are thorough and accurate when reading, interpreting, and performing tasks. * Client Relations/Customer Service: You enjoy providing great service to our customers. * Communication: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar. * Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reach a solution. * Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly. * Taking Initiative + Self-Driven: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen. **Working Hours** * This is a full-time contract position. We expect the workload to be approximately 35 hours per week. * At least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday. * You must be located in the Pacific, Mountain, Central, or Eastern time zones. * This position is not eligible for work visa sponsorship. **Benefits** * USD $25/hour * Flexible schedule * No expectations for evening or weekend work * Fully remote position – you just need a laptop and reliable Internet access. **Required Education and Experience** * Minimum formal education of high school diploma or GED. * Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user's perspective. * Ability to independently learn and implement new technologies quickly. **Preferred Education and Experience** Previous experience handling technical support for a SaaS company is highly preferred. **What We Offer** At blithequark, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer support and helping others succeed, we invite you to join our team. **How to Apply** We will only accept applications through our online job application form. Applications will be reviewed on a rolling basis until the position is filled. You can access our online job application at the link below. Apply Job! Questions can be sent to [email protected]. No phone calls please. We look forward to hearing from you! Apply for this job