**Experienced Chat Support Specialist – Delivering Exceptional Customer Experiences in a Dynamic Virtual Environment**

At blithequark, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a leading provider of innovative products and services, we're committed to putting our customers first and empowering our people to solve problems without asking permission. We're seeking an experienced Chat Support Specialist to join our team and help us continue to push the boundaries of what's possible in the industry. **Why You'll Love Working at blithequark** At blithequark, we're not just another company – we're a community of passionate individuals who are dedicated to making a difference. Our legendary culture is built on a foundation of trust, respect, and inclusivity, and we're committed to fostering a safe and supportive work environment that allows our people to thrive. As a Chat Support Specialist, you'll have the opportunity to work with a talented team of rockstar agents who are passionate about delivering exceptional customer experiences. **What You'll Do** As a Chat Support Specialist, you'll play a critical role in helping our customers enhance the value of their contact lens purchase. You'll be responsible for: * Answering 2-3 incoming chats using the LiveEngage platform, providing top-notch customer service in a fast-paced and dynamic environment * Consulting with customers to identify opportunities to enhance their contact lens purchase experience * Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment * Identifying and resolving problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment * Maintaining high performance metrics, including revenue per call, quality, availability, and dependability * Living our company values: Big Hearted, Unconventional, Tenacious, and Better Together **What You'll Need** To be successful in this role, you'll need: * A high school diploma or equivalent experience * 2-3 years minimum customer service experience * Great typing skills (at least 40 words per minute) and technical proficiency * Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better * A private, dedicated workplace, free from interruption or distraction that promotes confidentiality * Positive, driven, and solution-oriented mentality * Ability to show up to work on time and work your scheduled shift **Perks and Benefits** As a Chat Support Specialist at blithequark, you'll enjoy a range of benefits and perks, including: * Amazing medical, dental, and vision coverage * 401(k) match * Free eye exams for your immediate family and dependents * Deep discounts on contact lenses, glasses lenses, and glasses frames * Tuition reimbursement for eligible courses **Approved Remote Working Locations** We're committed to providing our people with the flexibility and autonomy to work from anywhere. As a remote worker, you'll have the opportunity to work from one of our approved locations, including Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia. **Equal Opportunity Employer** At blithequark, we're committed to diversity and inclusion, and we welcome applications from individuals of all backgrounds. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Job Details** * Start Date: September 30, 2024 * Train and work remotely from approved states * Training: Three weeks (10AM – 5 PM MST, M-F) * Full-time (40 hours per week) * Shifts available between 5 AM – 11 PM MST * Starting base pay: $15.00 per hour + bonus potential of up to $6/hr * Required weekend shift **Monthly Performance Bonuses** As a Chat Support Specialist, you'll have the opportunity to earn monthly performance bonuses for meeting or exceeding your performance targets. Our bonus structure is designed to reward your hard work and dedication, and we're committed to providing you with the support and resources you need to succeed. **Career Growth Opportunities** At blithequark, we're committed to helping our people grow and develop their careers. As a Chat Support Specialist, you'll have access to a range of training and development opportunities, including: * On-the-job training and coaching * Regular feedback and performance reviews * Opportunities for advancement and career growth * Access to our employee development program, which includes training and development opportunities in areas such as leadership, communication, and problem-solving. **Work Environment and Company Culture** At blithequark, we're proud of our legendary culture, which is built on a foundation of trust, respect, and inclusivity. Our work environment is designed to be safe, supportive, and inclusive, and we're committed to fostering a culture that allows our people to thrive. As a Chat Support Specialist, you'll have the opportunity to work with a talented team of rockstar agents who are passionate about delivering exceptional customer experiences. **Compensation and Benefits** As a Chat Support Specialist, you'll enjoy a competitive salary and benefits package, including: * Starting base pay: $15.00 per hour + bonus potential of up to $6/hr * Amazing medical, dental, and vision coverage * 401(k) match * Free eye exams for your immediate family and dependents * Deep discounts on contact lenses, glasses lenses, and glasses frames * Tuition reimbursement for eligible courses **Conclusion** If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. As a Chat Support Specialist at blithequark, you'll have the opportunity to work with a talented team of rockstar agents, develop your skills and knowledge, and enjoy a range of benefits and perks. We look forward to hearing from you! Apply for this job