Experienced Overnight Call Center Customer Service Representative - Delivering Exceptional Client Experiences at blithequark

Join blithequark's Dynamic Team: Elevate Customer Satisfaction and Grow Your Career

At blithequark, we're passionate about fostering a multicultural work environment that's as friendly as it is professional. Our mission is simple yet powerful: to empower individuals and companies to thrive in a global landscape by providing top-notch language services. As we continue to expand our reach, we're on the lookout for talented and dedicated Customer Service Representatives to join our overnight call center team. If you're driven by a passion for delivering outstanding customer experiences and are looking for a company that invests in its employees' growth, you've come to the right place.

About blithequark and the Industry

blithequark is a pioneer in the language services sector, offering a comprehensive suite of solutions that bridge cultural and linguistic divides. With a rich history dating back to 1991, we've established ourselves as a trusted partner for over 2,000 clients worldwide, operating across more than 230 languages and a myriad of industry segments. Our team of over 240 employees, supported by a network of more than 3,000 global linguists, works tirelessly to meet the diverse needs of our clientele. As we navigate the challenges and opportunities presented by a rapidly evolving global landscape, we're committed to staying at the forefront of innovation and excellence.

Key Responsibilities

• Provide top-tier customer service by efficiently handling a high volume of calls, ensuring each client interaction is positive and productive.
• Gather accurate information from clients and seamlessly connect them with interpreters over the phone, facilitating effective communication.
• Demonstrate a strong ability to multitask, manage multiple client inquiries, and maintain a composed demeanor under pressure.
• Utilize your excellent computer skills to navigate and learn new software systems, ensuring a smooth and efficient service delivery.
• Maintain the confidentiality of sensitive client information, upholding the highest standards of professionalism and integrity.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A high school diploma or equivalent, serving as a foundation for your customer service career.
• A proven track record in a previous customer service or call center position, demonstrating your ability to deliver exceptional client experiences.
• A personal computer equipped with a working camera and a stable internet connection, enabling you to work effectively in our remote setup.
• Strong computer skills and a keen aptitude for learning new software applications, ensuring you stay adaptable in a rapidly changing environment.
• The ability to work flexibly, including in remote settings during emergency situations, showcasing your commitment to our team's objectives.

Preferred Qualifications

While not mandatory, having a background in handling multilingual communications or experience in the language services industry can be a significant plus. However, we're more interested in your potential, work ethic, and passion for customer service.

What We Offer

At blithequark, we're committed to the growth and well-being of our employees. Here's what you can expect:

• A competitive benefits package, including Medical, Dental, Vision coverage, and a 401k plan with a generous partial match for full-time employees.
• A dynamic work environment that's currently adapted to remote work due to the Covid-19 pandemic, with a planned gradual return to our Horsham office when it's safe to do so.
• Opportunities for career advancement and professional development, as we believe in nurturing talent from within.
• A culture that values diversity, inclusivity, and equal opportunities, ensuring a workplace where everyone feels valued and respected.

Work Environment and Culture

Our Horsham office is located in a convenient business center with ample free parking and beautiful landscaping, providing a pleasant and professional setting for our team. While we're currently working remotely, we're looking forward to welcoming our team members back to the office when conditions permit. Our culture is built on a foundation of mutual respect, teamwork, and a shared commitment to our mission.

Compensation and Benefits

We offer a comprehensive compensation package that reflects our appreciation for your skills and dedication. Our benefits extend beyond the standard offerings, as we strive to support our employees' overall well-being and long-term goals.

Why Join blithequark?

If you're looking for a role that not only challenges you but also offers a sense of purpose and fulfillment, blithequark is the place to be. Here's why:

• You'll be part of a team that's making a tangible difference in people's lives, facilitating communication and understanding across linguistic and cultural boundaries.
• You'll have access to ongoing training and development opportunities, helping you grow professionally and personally.
• You'll enjoy a work environment that's supportive, inclusive, and geared towards your success.

At blithequark, we're not just looking for employees; we're looking for individuals who share our passion for delivering exceptional service and making a positive impact. If you're ready to take your customer service career to the next level and be part of a dynamic team, we encourage you to apply.

Equal Opportunities and Compliance

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. We are also committed to providing a workplace that is free from discrimination and harassment.

As a government contractor, blithequark is subject to certain regulations, including the vaccine mandate. Proof of vaccination is required for this position.

If you require a reasonable accommodation during the employment selection process due to a disability, please don't hesitate to contact us.

Join us in our mission to bridge cultures and empower global communication. Apply now to become a part of the blithequark team!