Experienced Customer Service Specialist - Work from Home Opportunity at blithequark

Join blithequark as a Customer Service Specialist and Embark on a Rewarding Career Journey

At blithequark, we're dedicated to delivering exceptional client experiences and providing comprehensive support to our customers. As a Customer Service Specialist working from home, you'll play a vital role in addressing customer inquiries, resolving complex issues, and driving satisfaction across our client base. If you're passionate about delivering outstanding customer service, possess excellent communication skills, and are comfortable working in a fast-paced environment, we invite you to explore this exciting opportunity.

About the Role

As a Customer Service Specialist at blithequark, you'll be responsible for managing a high volume of customer inquiries via phone, email, or other digital channels. This is a permanent position requiring a commitment of 35-40 hours per week, with a flexible schedule that may include working various 8-hour shifts across our standard business hours (5:00 am - 10:00 pm true time, Sunday - Sunday). You'll undergo comprehensive training, which will take place Monday - Friday, 8:00 am to 5:00 pm CST, for 4 - 5 weeks.

Major Accountabilities

• Respond to incoming phone calls from clients, addressing profit qualification concerns, prescription status queries, and other related issues.
• Manually and inform callers on their prescribed benefits, use planning, formulary, premiums, and condition of purchases and insurance claims or inquiries.
• Listen attentively to customer concerns, document required details in computer systems, and identify issues to communicate solutions and measures to clients, pharmacies, and medical doctors.
• Make outbound calls to customers regarding prescription purchases and payment concerns.
• Navigate multiple data sources to resolve complex issues related to member prescription and/or pharmacy benefits, requiring fluency in computer navigation and toggling while confidently and empathetically engaging with the caller.

Required Qualifications

• High School Diploma/GED (or higher) OR equivalent work experience.
• 1+ years of customer service experience, including delivering service over the phone.
• Knowledge of computer and Windows computer functions, including the ability to navigate and learn new and complex PC system functions.
• Basic knowledge of Microsoft Office Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet).
• Ability to work any of our 8-hour shift schedules across our standard business hours (Sunday - Saturday, 5:00 am - 11:00 pm true time) in Pacific Standard Time or Mountain Standard Time, depending on location.

Preferred Qualifications

• Call Center experience.
• Customer service experience in a healthcare or insurance setting.
• Knowledge of adult learning in a virtual setting.
• Experience partnering with digital systems and devices (web, chat, email).
• Familiarity with medical jargon, health insurance plan documentations, or benefit plan design.
• Experience working in community service, behavioral health, disease prevention, health promotion, and behavior change (partnering with vulnerable populations).

Telecommuting Criteria

• Must have a dedicated workspace that is separate from other living areas and provides data privacy.
• Ability to maintain all business-sensitive records securely (if applicable).
• Must reside in an area that can obtain a blithequark-approved fast internet connection or utilize an existing fast net solution.
• Must be able to connect directly to the internet via a hardwired connection (either directly to the cable box or modem).

What We Offer

At blithequark, we provide a dynamic and supportive work environment that challenges you to grow and develop your skills. You'll have access to comprehensive training, ongoing feedback, and opportunities for career advancement. Our compensation and benefits package is designed to recognize and reward your performance, and we offer a range of perks to support your well-being and work-life balance.

Our Company Culture

blithequark is committed to fostering a culture of excellence, innovation, and collaboration. We value diversity, equity, and inclusion, and strive to create an environment where everyone feels supported and empowered to succeed. As a remote worker, you'll be part of a distributed team that is passionate about delivering exceptional customer experiences and driving business results.

Career Growth Opportunities

As a Customer Service Specialist at blithequark, you'll have opportunities to develop your skills and advance your career. You'll work on complex issues, develop your problem-solving abilities, and gain experience working with digital systems and devices. Our comprehensive training program will equip you with the knowledge and skills needed to succeed in your role, and our ongoing feedback and coaching will help you grow and develop as a professional.

Why Join blithequark?

If you're looking for a challenging and rewarding career opportunity that offers flexibility, growth, and development, we invite you to join blithequark as a Customer Service Specialist. Our company culture is built on a foundation of excellence, innovation, and collaboration, and we're committed to supporting our employees as they grow and develop their skills. Apply now to embark on a fulfilling career journey with blithequark!

Our Interview Process

Our interview process has been streamlined for your convenience! Your digital, recorded interview will consist of 5 questions and last less than thirty minutes. We're looking for candidates who are expressive, clear, and concise, so feel free to be yourself and showcase your skills and experience. Once a decision has been made after your interview, we'll let you know!

If you're ready to take the next step in your career and join a dynamic team that is passionate about delivering exceptional customer experiences, apply now to become a Customer Service Specialist at blithequark!