Experienced Bilingual Customer Service Representative – Part-Time Remote Contractor for Latin American Market Expansion

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a lasting impact in the lives of our clients. As a leading provider of innovative solutions, we are committed to excellence and dedicated to helping our customers achieve their goals. We are now seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team as a part-time remote contractor. If you are a customer-focused individual with a passion for providing top-notch service and support, we encourage you to apply for this exciting opportunity.

About the Role

As a Bilingual Customer Service Representative at blithequark, you will play a vital role in our Latin American market expansion. You will be responsible for providing exceptional customer service and support to our Spanish-speaking clients, ensuring that their needs are met and their expectations are exceeded. This is a part-time remote contract position, offering a unique opportunity to work with a dynamic and innovative company from the comfort of your own home.

Key Responsibilities

• Handle all customer service tickets from Spanish-speaking clients via Zendesk and WhatsApp, responding to tickets within 24 hours (except on weekends)
• Update customer accounts in various platforms, ensuring accuracy and attention to detail
• Solve problems and brainstorm solutions with the rest of the team, utilizing your excellent written and verbal communication skills in both English and Spanish
• Work within our payment processing system to assist with refunds, subscription changes, and other related tasks
• Maintain and update Customer Service SOPs for this brand, ensuring that our processes are efficient and effective
• Collaborate with the team to achieve customer success, providing feedback and suggestions for improvement

Requirements and Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Fluent spoken, written, and reading skills in both Spanish and English
• Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner
• Proven customer service experience, with a strong focus on providing exceptional customer experiences
• Ability to work independently, managing your own time and tasks with minimal supervision
• Strong problem-solving skills, with the ability to think critically and outside the box
• Personable and service-oriented, with a passion for helping others and making a positive impact

Preferred Qualifications

• Previous experience working in a remote or virtual environment, with a strong understanding of the challenges and opportunities that come with remote work
• Familiarity with our tech stack, including Slack, Asana, Dropbox, Searchie (Membership.Io), Zendesk, Chargebee, Keap, Loom, and Google Suite
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing circumstances and priorities

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike
• Excellent problem-solving and analytical skills, with the ability to think critically and creatively
• Strong attention to detail, with a focus on accuracy and quality
• Ability to work in a fast-paced environment, with a strong sense of urgency and a focus on meeting deadlines
• Strong technical skills, with the ability to learn and adapt to new software and systems quickly

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Bilingual Customer Service Representative, you will have access to a range of learning opportunities, including:

• Comprehensive training and onboarding program, designed to equip you with the skills and knowledge you need to succeed in your role
• Ongoing coaching and feedback, with a focus on helping you achieve your goals and develop your skills
• Opportunities for professional development, including training and certification programs
• Access to a range of resources and tools, designed to help you stay up-to-date with the latest industry trends and best practices

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative company culture. As a remote contractor, you will be part of a virtual team that is passionate about delivering exceptional customer experiences and making a lasting impact. Our company culture is built on the following values:

• A focus on people over profits, with a strong emphasis on building strong relationships with our clients and team members
• A commitment to excellence, with a focus on delivering high-quality results and exceeding expectations
• A collaborative and supportive work environment, with a strong emphasis on teamwork and communication
• A culture of continuous learning and improvement, with a focus on staying up-to-date with the latest industry trends and best practices

Compensation and Benefits

As a Bilingual Customer Service Representative at blithequark, you can expect a competitive hourly rate of $12-$14 per hour, with opportunities for growth and development as you succeed in your role. You will also have access to a range of benefits, including:

• Flexible working hours, with the ability to work from the comfort of your own home
• Opportunities for professional development and growth, with a focus on helping you achieve your career goals
• Access to a range of resources and tools, designed to help you stay up-to-date with the latest industry trends and best practices
• A dynamic and innovative company culture, with a focus on building strong relationships and delivering exceptional customer experiences

Conclusion

If you are a motivated and customer-focused individual with a passion for providing exceptional service and support, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Representative at blithequark, you will have the chance to make a lasting impact on our clients and contribute to the growth and success of our company. Don't miss out on this opportunity to join our dynamic and innovative team – apply today!

To apply, please email your application to [email protected], including your responses to the following questions:

• What previous life experiences have equipped you with the skills you need to do this job? Specifically, tell us how you know you'll be successful at the required tasks of this contract. (Please reply in English)
• Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (Please reply in English)
• How do you currently spend your time? What other gigs do you have going, and how will this job fit into your schedule? (Please reply in English)
• Please film a Loom recording that demonstrates your knowledge of one of the pieces of software in our tech stack. (Please narrate in Spanish)

We look forward to hearing from you and exploring how you can contribute to the success of blithequark.