Experienced Remote Customer Service Representative – Delivering Exceptional Support and Building Lasting Connections with Customers at blithequark

Welcome to blithequark: A Global Leader in Customer Experience Solutions

At blithequark, we are passionate about delivering deeper relationships through better insights and outcomes for our partners. With 46 locations in 13 countries and over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in various industries, we are committed to providing exceptional customer experience solutions. We have current opportunities in our work-from-home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for a unique career opportunity, we are looking for our next Brand Champions to join our team!

Who are our Brand Champions?

Our Brand Champions are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy and a focus on building genuine connections with customers. At blithequark, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and many other mediums. Our goal is to ensure that we align your skills within our unique industry, allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!

Day in the Life of a Brand Champion

As a Remote Customer Service Representative at blithequark, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position blithequark as the employer and provider of choice!

Key Responsibilities:

• Provide exceptional customer service to clients via phone, email, or chat
• Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner
• Utilize troubleshooting skills to resolve customer complaints and concerns
• Build strong relationships with customers, ensuring a positive experience and promoting customer loyalty
• Meet or exceed performance metrics, including customer satisfaction, first call resolution, and quality standards
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Why blithequark?

We offer a competitive hourly rate of $16.50, as well as a unique culture experience that evolves each day. Our goal is to ensure our employees are self-paced, productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. Working at blithequark is a partnership and the gateway to career advancement!

Benefits and Perks:

• Paid virtual training
• Continuous development through coaching and self-paced career-directed course trainings
• Employee perks and discounts with national programs
• Community engagement programs, such as our WIN program, which helps support our own blithequark employees when in need
• 401(k) and 401(k) matching
• Dental, health, and vision insurance
• Paid time off and flexible schedule
• Referral program and work-from-home opportunities

What Can You Expect After You Apply?

A unique opportunity to experience a "day in the life" of an employee, a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if blithequark is the fit you are looking for in your new career! Our talent team will then review your profile and take the next steps in converting you to a blithequark Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.

Brand Champion Skillset

To be successful in this role, you should have:

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Excellent communication skills
• Desire to actively engage and listen to your customers
• Ability to exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
• Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time

Work-from-Home Equipment Requirements:

• High-speed internet with a minimum speed of 20Mbps download and 10Mbps upload
• Company-provided equipment

Join Our Team!

We have full-time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today! blithequark is an Equal Opportunity Employer, and we look forward to welcoming you to our team!

Conclusion

At blithequark, we are committed to delivering exceptional customer experiences and building lasting connections with our customers. As a Remote Customer Service Representative, you will play a critical role in achieving this goal. With our competitive compensation package, comprehensive benefits, and opportunities for career advancement, we believe that blithequark is the perfect place to grow your career. So why wait? Apply today and join our team of Brand Champions!

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including coaching, mentoring, and career-directed course trainings. Our goal is to help you achieve your career goals and advance within the company. With opportunities for advancement and professional growth, you can build a long-term career with blithequark.

Learning and Development

We believe that learning and development are essential to the success of our employees. That's why we offer a range of training and development programs, including paid virtual training, coaching, and self-paced career-directed course trainings. Our goal is to help you develop the skills and knowledge you need to succeed in your role and advance in your career.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on values of diversity, understanding, engagement, and opportunity. We believe that our employees are our greatest asset, and we are committed to providing them with the support and resources they need to succeed.

Compensation and Benefits

We offer a competitive compensation package, including a hourly rate of $16.50, as well as a range of benefits, including 401(k) and 401(k) matching, dental, health, and vision insurance, paid time off, and flexible schedule. We also offer a range of perks and discounts, including employee discounts and community engagement programs.

Apply Today!

Don't miss out on this opportunity to join our team of Brand Champions! Apply today and take the first step towards a rewarding and challenging career with blithequark. We look forward to welcoming you to our team!