Director of Online and Post-Traditional Student Success - Remote Opportunity with Lindenwood University

Join Our Team: Director of Online and Post-Traditional Student Success

Lindenwood University is seeking an experienced and innovative leader to fill the role of Director, Online and Post-Traditional Affairs. As a key member of our Academic Affairs team, you will be responsible for developing and overseeing a comprehensive suite of services and resources to support the success of our online and post-traditional students. If you're passionate about creating a positive impact on students' lives and have a proven track record of leadership in higher education, we encourage you to apply for this exciting remote opportunity.

About Lindenwood University

Lindenwood University is a private institution located in St. Charles, Missouri, with a rich history dating back to 1827. As a leader in innovative education, we are committed to providing a student-centered environment that fosters academic excellence, personal growth, and professional success. Our university offers a wide range of undergraduate and graduate programs, both on-campus and online, to cater to the diverse needs of our students. With a strong focus on community engagement and social responsibility, we strive to make a positive difference in the lives of our students, faculty, and staff.

Job Summary

The Director, Online and Post-Traditional Affairs, will play a vital role in shaping the student experience for our online and post-traditional learners. This leadership position requires a deep understanding of the unique needs and challenges faced by adult and online students, as well as the ability to develop and implement effective strategies to support their success. The ideal candidate will possess a strong background in student affairs, academic advising, or a related field, with a proven track record of leadership and team management.

Key Responsibilities

• Strategic Leadership: Provide strategic direction and oversight to a team of success coaches to achieve student success and persistence benchmarks.
• Personalized Student Support: Develop and oversee processes for creating personalized roadmaps to success for each online and post-traditional learner.
• Collaboration and Partnerships: Work closely with Enrollment Management, Student Financial Services, and the Provost to ensure timely and efficient student registration, SAP, and Academic Appeals processes.
• Complex Issue Resolution: Serve as a go-to person for complex issues related to program navigation, including re-enrollment, changing majors, and discussing options.
• Process Improvement: Oversee stop-out and leave of absence processes, as well as credit for prior learning and prior learning assessment processes.
• Service Excellence: Model, support, and hold others accountable to the University's values – integrity, dedication, excellence, creativity, and teamwork.
• Employee Management and Development: Set clear expectations for admissions personnel, develop employees' skill sets, and provide ideal professional growth opportunities.
• Communication and Collaboration: Work within a team to support enrollment and retention goals for online and post-traditional learners.

Essential Qualifications

• Bachelor's degree in a related field (master's degree preferred).
• Supervisory experience of full-time employees.
• Minimum of 5 years' direct experience coaching, mentoring, and advising adult and/or online learners.
• Demonstrated ability to work effectively with individuals from diverse communities and cultures.
• Proficient Microsoft Office skills.
• A deep understanding of the needs and preferences of adult and online learners.

Preferred Qualifications

• Experience working in higher education, preferably in an online or post-traditional student affairs role.
• Knowledge of student success strategies and retention theories.
• Experience with CRM systems and student information systems.
• Ability to work in a remote environment with minimal supervision.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to empathize, build confidence, and develop rapport with students.
• Intrinsic drive to work as part of a team to achieve targets.
• Adaptability and flexibility in a rapidly changing environment.

Career Growth Opportunities and Learning Benefits

At Lindenwood University, we are committed to supporting the professional growth and development of our employees. As a member of our team, you will have access to a range of professional development opportunities, including training programs, workshops, and conferences. We also offer a tuition benefits program for employees, spouses, and dependents, which can help you advance your education and career goals.

Work Environment and Company Culture

As a remote employee, you will be working from home or a remote location, with flexible hours to accommodate different time zones and schedules. Our company culture is built on a foundation of integrity, dedication, excellence, creativity, and teamwork. We value diversity, equity, and inclusion, and strive to create a positive and inclusive work environment that supports the well-being and success of all employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays and time off.
• Tuition benefits program for employees, spouses, and dependents.
• Professional development opportunities.
• Flexible work arrangements and remote work options.

Why Join Our Team?

If you're passionate about making a positive impact on students' lives and have a proven track record of leadership in higher education, we encourage you to apply for this exciting opportunity. As a member of our team, you will be part of a dynamic and innovative organization that is shaping the future of education. We value diversity, equity, and inclusion, and are committed to creating a positive and inclusive work environment that supports the well-being and success of all employees.

How to Apply

If you're ready to join our team and make a difference in the lives of our students, please submit your application, including your resume and cover letter, through our online application portal. We can't wait to hear from you!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.