Overnight Customer Care and Technical Support Advisor at blithequark - Remote US Opportunity

Join the blithequark Team: Revolutionizing Education through Technology

blithequark is at the forefront of the EdTech revolution, supporting over 150 million users across 80 countries. Our mission is to empower learners and educators alike by providing dynamic, data-informed experiences that foster growth and achievement. As a global leader in education technology, we are committed to cultivating a diverse and inclusive workforce that reflects the communities we serve.

At blithequark, our Student Success division is dedicated to delivering virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide comprehensive IT Help Desk and Student Lifecycle Management services that enhance student engagement, accelerate learning, and promote institutional efficiency. Our platform enables educational institutions to deliver seamless services throughout the enrollment and learning process, ultimately creating a better education experience for all.

The Role: Overnight Customer Care and Technical Support Advisor

We are seeking a highly skilled and technically adept Customer Care and Technical Support Advisor to join our team. As a key member of our support staff, you will be the primary point of contact for student families and users, addressing their concerns, resolving technical issues, and ensuring the optimal functioning of our systems. This is a remote opportunity with flexible scheduling, allowing you to work from the comfort of your own home.

Key Responsibilities:

• Addressing student families' concerns and providing timely, effective resolutions
• Providing introductory information to new users on various products and services
• Resolving end-user inquiries via multiple channels, including telephony, chat, and web-based inquiries
• Troubleshooting hardware and software issues, and performing remote troubleshooting as needed
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Documenting information into our web-based ticketing system, and escalating complex issues to senior staff
• Collaborating with internal teams to resolve customer issues and promote a positive company image
• Participating in internal training programs to expand your knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolutions to customer inquiries, striving for one-call resolution whenever possible
• Completing special projects as requested by management, and demonstrating flexibility and adaptability in a fast-paced environment

The Ideal Candidate:

To succeed in this role, you will need to possess a unique blend of technical expertise, customer service skills, and adaptability. Our ideal candidate is someone who is:

• Available to work overnight shifts (10:00 pm - 7:00 am EST), including weekends
• Willing to participate in training sessions during the day (9:00 am - 6:00 pm EST) for three weeks
• Able to work from home in a quiet, distraction-free environment with a reliable internet connection
• Proficient in MS Office applications, including Word and Excel, with a willingness to learn new technology systems
• Possesses strong computer knowledge, including the ability to accurately type at least 25 wpm
• Excellent oral and written communication skills, with the ability to communicate clearly and effectively with diverse stakeholders
• Familiarity with education-related technologies and a passion for delivering exceptional customer service
• Analytical orientation with strong attention to detail, and the ability to troubleshoot complex technical issues
• Proficient in written and spoken English (equivalent to CEF B2 level or above)

Preferred Qualifications:

While not essential, the following qualifications are highly desirable:

• A college degree or some college completed
• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies
• Experience working in a technical help desk position

What We Offer:

At blithequark, we offer a competitive compensation package, including a pay rate of $13/hour for this role. We also provide opportunities for career growth and professional development, as well as a dynamic and inclusive work environment. Our remote work arrangement allows you to work from the comfort of your own home, with flexible scheduling to suit your needs.

Company Culture and Work Environment:

At blithequark, we pride ourselves on our commitment to diversity, inclusion, and belonging. We believe in fostering a culture that is collaborative, innovative, and supportive, where everyone can thrive and grow. As a remote worker, you will be part of a global team that is passionate about delivering exceptional customer service and driving technological innovation in the education sector.

Career Growth and Development:

As a Customer Care and Technical Support Advisor at blithequark, you will have opportunities to develop your skills and advance your career. Our comprehensive training programs will equip you with the knowledge and expertise needed to succeed in this role, and our dynamic work environment will challenge you to grow and innovate.

Compensation and Benefits:

We offer a competitive compensation package, including a pay rate of $13/hour. We also provide a range of benefits, including opportunities for career growth and professional development, a dynamic and inclusive work environment, and flexible scheduling to suit your needs.

Why Join blithequark?

If you are a motivated and technically skilled individual with a passion for delivering exceptional customer service, we encourage you to join our team at blithequark. As a Customer Care and Technical Support Advisor, you will be part of a dynamic and inclusive team that is shaping the future of education technology. Apply now to take the first step in your career journey with us!

blithequark is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV

Don't miss this opportunity to join our team and be part of the EdTech revolution! Apply now to become a Customer Care and Technical Support Advisor at blithequark.