Overnight Internet Service Provider Customer Technical Support Representative - Remote Opportunity with blithequark

Join blithequark's Revolutionary Team: Empowering Communities through Exceptional Internet Service

blithequark is on a mission to transform the internet service industry by providing high-quality, affordable gigabit internet to communities, fostering an environment where people can learn, create, and enjoy without limits. As a fast-growing, venture-backed internet provider headquartered in downtown Manhattan, blithequark is committed to delivering transparent pricing and outstanding customer service. We're looking for a dedicated and technically skilled Overnight Internet Service Provider Customer Technical Support Representative to join our dynamic team in a 100% remote capacity.

About the Role

As a crucial member of our customer support team, you will work overnight shifts (11:59pm to 7:59am ET, Sunday to Friday) to ensure our customers receive top-notch support across various channels, including phone, text, website chat, and email. Your technical expertise, combined with a passion for problem-solving and customer satisfaction, will be instrumental in providing fast, stable, and secure internet connections to our subscribers.

Primary Responsibilities

• Respond promptly and thoughtfully to incoming support inquiries and issues, ensuring timely resolutions and high customer satisfaction.
• Communicate effectively with existing and prospective customers via multiple channels, addressing their concerns and queries in a professional and friendly manner.
• Perform advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues, leveraging your technical knowledge to resolve complex problems.
• Monitor network alerts and engage with engineers as necessary to ensure seamless network operations.
• Conduct installer data audits and assist in maintaining high-quality data as assigned by management.
• Contribute to the overall improvement of our customer support processes and procedures.

Essential Qualifications and Skills

To excel in this role, you should possess:

• A strong foundation in technical IT and network engineering skills, with a thorough understanding of Wi-Fi technologies and end-user hardware from multiple manufacturers.
• Experience in troubleshooting and resolving complex networking issues, with a keen eye for detail and a customer-centric approach.
• Excellent communication skills across multiple channels, including phone, text, live agent chat, and email.
• A calm and composed temperament, with the ability to handle time-sensitive, high-pressure situations with empathy and confidence.
• A driven and organized mindset, with the flexibility to adapt to the changing needs of a fast-paced startup environment.
• An interest in networking, startups, and solving technical problems, with a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Experience as an ISP field technician for residential customers, with a deep understanding of wireless broadband radio and fiber networks.
• Familiarity with multiple manufacturers' equipment, including Mikrotik, TP-Link, Netgear, Google, Apple, and Amazon.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. As a full-time Overnight Internet Service Provider Customer Technical Support Representative, you can expect:

• A competitive starting salary in the range of $18-23 per hour, based on your capabilities and background.
• Accrued time off (PTO) to ensure a healthy work-life balance.
• 401(k) inclusion after three months of service, with matching contributions to support your long-term financial goals.
• Medical and dental benefits to prioritize your well-being.
• Opportunities for career growth and professional development in a dynamic and mission-driven environment.

Work Environment and Company Culture

As a 100% remote job, you'll have the flexibility to work from anywhere, at any time, as long as you're available during the overnight shift. Our company culture is built around a strong work ethic, high integrity, and a passion for learning. We're committed to fostering a collaborative and inclusive environment that encourages innovation and creativity.

Join Our Team

If you're a motivated and technically skilled individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity with blithequark. As a pioneer in the internet service industry, we're committed to making a positive impact on our communities, and we're looking for talented individuals like you to join our journey.

Don't miss this chance to be part of a revolutionary team that's changing the way people experience internet service. Apply now and take the first step towards a rewarding career with blithequark!