Experienced Customer Service Representative - Data Entry Specialist for blithequark

Join blithequark as a Remote Customer Service Representative - Data Entry Specialist

Are you looking for a challenging and rewarding role in a dynamic and growing organization? Do you have a passion for delivering exceptional customer service and working with data? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative - Data Entry Specialist. As a key member of our team, you will play a critical role in ensuring the accuracy and efficiency of our data entry processes, while also providing top-notch customer service to our clients.

About blithequark

blithequark is a leading healthcare organization dedicated to making a positive impact on the lives of our customers and communities. With a long history of caring for our customers and a commitment to innovation and excellence, we are proud to be a trusted name in the healthcare industry. Our mission is to create healthier lives through better healthcare, and we are seeking talented individuals to join our team and help us achieve this goal.

Job Summary

As a Customer Service Representative - Data Entry Specialist at blithequark, you will be responsible for performing data entry tasks, handling customer inquiries, and resolving issues in a fast-paced and dynamic environment. This is a full-time remote role, offering the flexibility and autonomy to work from home while still being an integral part of our team.

Key Responsibilities

• Utilize blithequark's data entry techniques and guidelines to process new patient enrollment by entering data into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription information, and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions, including communicating with patients, prescribers, and insurance companies as needed.
• Provide support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as appropriate.
• Handle correspondence to patients (inbound calls, chats, emails) and resolve outbound calls to prescribers and patients as necessary.
• Settle third-party rejects by investigating, gathering information, making corrections, and resubmitting for processing according to individual claim requirements.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including launching and shutting down PC, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and/or accessing information online.
• Basic web navigation skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a webpage, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Effective communication skills, both written and verbal.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with a certification/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer care to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Mid-to-advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in both Spanish and English.

What We Offer

At blithequark, we offer a comprehensive benefits package, including competitive compensation ($27-$35/hour), opportunities for career growth and development, and a dynamic and supportive work environment. As a remote worker, you will have the flexibility to work from home and be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Career Growth Opportunities

As a Customer Service Representative - Data Entry Specialist at blithequark, you will have opportunities to develop your skills and advance your career. Our organization is committed to providing ongoing training and development programs to help you succeed in your role and achieve your career goals.

Work Environment and Company Culture

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We value our employees and strive to create a positive and supportive work environment that encourages collaboration, innovation, and growth. As a remote worker, you will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on our customers' lives.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $27-$35/hour. Our benefits package includes opportunities for career growth and development, as well as a dynamic and supportive work environment. We also provide a range of benefits, including health insurance, paid time off, and retirement savings plans.

Why Join blithequark?

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service and working with data, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Representative - Data Entry Specialist. As a key member of our team, you will play a critical role in ensuring the accuracy and efficiency of our data entry processes, while also providing top-notch customer service to our clients.

Don't miss this opportunity to join a dynamic and growing organization and take your career to the next level. Apply now to become a part of the blithequark team!