Experienced Customer Service Representative - Overnight Remote Role at blithequark

Transforming Healthcare through Exceptional Customer Support

At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. As a leader in the healthcare industry, we're committed to delivering enhanced human-centric care that's both personal and convenient. Our team is passionate about making a difference in the lives of our patients, and we're looking for talented individuals to join us as Customer Service Representatives - Overnight (Work From Home).

About the Role

As a Customer Service Representative - Overnight, you'll be the face of blithequark, providing exceptional support to our patients during overnight hours. Your role will be critical in addressing customer inquiries, resolving issues, and ensuring customer satisfaction. If you're a skilled communicator with a passion for helping others, we want to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their problems.
• Resolve customer complaints and concerns in a professional and empathetic manner.
• Process prescription refills, order status, and insurance coverage inquiries.
• Utilize strong computer skills to navigate multiple software applications and systems.
• Maintain accurate records and update customer information as needed.
• Work independently in a remote environment, managing your time effectively to meet productivity and quality standards.

Essential Qualifications

• At least 1 year of customer service experience, preferably in a fast-paced, metric-driven environment.
• 6 months of high-volume customer service experience working with Windows, Microsoft, or other software applications.
• Strong communication and problem-solving skills, with the ability to work effectively in a remote environment.
• High school diploma, GED, or equivalent required; bachelor's degree or equivalent experience preferred.

Preferred Qualifications

• 6 months of experience handling and resolving complex customer needs over the phone.
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions.
• Bachelor's degree or equivalent experience.

What We Offer

At blithequark, we're committed to supporting the growth and development of our employees. We offer a comprehensive benefits package, including:

• Competitive hourly rate ($20.00 - $30.00).
• CVS Health bonus, commission, or short-term incentive program.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.

Our Culture

At blithequark, we're passionate about creating a culture that supports our purpose. Our Heart At Work Behaviors guide our commitment to delivering exceptional care and service. We value diversity, equity, and inclusion, and we're committed to recruiting, hiring, developing, and advancing individuals with disabilities.

Career Growth Opportunities

As a Customer Service Representative - Overnight, you'll have opportunities to grow and develop within our organization. We'll provide you with the training and knowledge you need to succeed, and we'll support your career advancement through our various development programs.

Work Environment

As a remote worker, you'll enjoy the flexibility and autonomy to work from home. We're committed to providing you with the tools and resources you need to succeed in a remote environment.

Why Join blithequark?

If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we want to hear from you. Join our team as a Customer Service Representative - Overnight and experience the rewards of working for a company that's committed to putting our heart into caring for our colleagues and our communities.

How to Apply

If you're ready to take the next step in your career, apply now to join our team. Our application process is simple:

• Apply online.
• Take our Virtual Job Tryout to fast-track the recruitment process.

We anticipate the application window for this opening will close on March 29, 2024. Don't miss your opportunity to join our team and start your journey with blithequark.

Note: This role will be an overnight position with a start time of 10pm EST or later. Shift differential will be offered based on location.

blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from individuals with disabilities and will provide reasonable accommodations upon request.