Experienced Retail Operations Manager Trainee – Leadership Development and Customer Service Expertise in a Dynamic Retail Environment

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing unique experiences, identities, and perspectives is crucial to our success.

Job Overview: (USA) Coach/Ops Mgr Trainee

We are seeking an ambitious and skilled individual to join our team as a (USA) Coach/Ops Mgr Trainee in Lynchburg, VA. This role is an exceptional opportunity for someone who is passionate about leadership, customer service, and driving business results. As a Coach/Ops Mgr Trainee, you will be responsible for leading and developing high-performing teams, driving financial performance and sales growth, and ensuring exceptional customer service standards. You will be the catalyst for change, introducing and leading company initiatives, providing clear expectations and guidance, and communicating business objectives effectively to your team.

Key Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates, touring stores, and providing feedback to enhance performance and customer experience.
• Model and demonstrate exceptional customer service standards, following the One Best Way (OBW) service model, and ensure customer needs are met and issues are resolved promptly.
• Drive financial performance and sales growth by reviewing P&L statements, managing budgets, forecasting expenses, and implementing action plans to achieve business objectives.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, and recognizing their achievements to foster a positive and inclusive work environment.
• Coordinate and oversee job-related activities, develop relationships with key stakeholders, and support plans and initiatives to meet customer and business needs.
• Ensure compliance with company policies, procedures, and standards of ethics and integrity, utilizing the Open Door Policy and providing direction and guidance to associates.

Essential and Preferred Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Preferred qualifications include:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong leadership and team development skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to drive business results and improve processes.
• Ability to work in a fast-paced environment, with a focus on customer service and sales growth.
• Strong adaptability and continuous learning skills, with a willingness to embrace change and new initiatives.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As a (USA) Coach/Ops Mgr Trainee, you will have access to a range of training and development programs, including:

• Live Better U and Bellevue University programs, offering degrees and certificates in business management and leadership.
• Academy trainings and Open Door trainings, providing skills and knowledge in areas such as customer service, sales, and operations.
• Opportunities for career advancement, with a focus on developing future leaders and retail operations experts.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and focused on customer service and sales growth. We value diversity, equity, and inclusion, and we believe that our associates are our greatest asset. As a (USA) Coach/Ops Mgr Trainee, you will be part of a team that is passionate about making a difference in the lives of our customers and communities.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• Multiple health plan options, including vision and dental plans for you and your dependents.
• Financial benefits, including 401(k), stock purchase plans, and life insurance.
• Associate discounts in-store and online.
• Education assistance for associates and dependents.
• Parental leave pay during military service.
• Paid time off, including vacation, sick, and parental leave.
• Short-term and long-term disability benefits.

Conclusion

If you are a motivated and ambitious individual who is passionate about leadership, customer service, and driving business results, we encourage you to apply for the (USA) Coach/Ops Mgr Trainee role. This is an exceptional opportunity to join a dynamic and growing company, with a focus on developing future leaders and retail operations experts. Don't miss out on this chance to build a rewarding and challenging career with Walmart. Apply today and let's build the future together!