Experienced Organizational Change Manager - SAP Enable Now Specialist for Large-Scale Transformation Initiatives

Introduction to Concentrix

We are Concentrix, a pioneering tech company that is human-centered, tech-powered, and intelligence-fueled. Our mission is to create game-changing solutions across the enterprise that help brands grow globally and into the future. With a presence in over 70 countries spanning 6 continents, we are trusted by clients across all major sectors, from emerging success stories to iconic Fortune Global 500 brands. Our team of game-changers is dedicated to challenging conventions, delivering unimagined outcomes, and creating experiences that exceed expectations.

About the Role

We are seeking an experienced Organizational Change Manager with expertise in SAP Enable Now to join our Concentrix Catalyst team. As a key member of our professional services team, you will work with the engine that powers our experience design and engineering capabilities, combining human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best talent in the world, providing market-leading technology and insights to modernize and simplify the customer experience.

Key Responsibilities

• Lead change management planning and execution for initiatives in accordance with the standards and guidelines defined by the PMO/OCM leadership team
• Develop change management plans in an interactive, incremental manner based on situational awareness of the change and the groups being impacted
• Deploy a set of actionable and targeted change management plans, including communication plans, stakeholder roadmaps, coaching plans, training plans, and resistance management plans
• Leverage the customized Up Prosci change management methodology and apply it as appropriate for the business environment, adjusting as needed to ensure focus on execution and impact for the people-side change driven by a transformation initiative
• Co-create a robust and comprehensive communication plan for both internal and external communications, developing and delivering communications through multiple channels
• Conduct ongoing impact analysis to assess change readiness, identify important partners, and manage anticipated resistance
• Design and execute the change agent/change champions plan and resistance management plan
• Coach and provide ongoing support to the executive team, stakeholders, and project team in their role as change agents
• Identify required behavior adoption and assess the evolution of adoption and sustainability for the initiative to be successful and achieve expected results

Essential Qualifications

• Minimum of 8+ years of experience in Change Management or a similar field
• Demonstrated experience with change management initiatives
• 1-2 SAP projects (experience with SAP Enable Now would be ideal)
• Change Management Expertise: Understanding of change management principles, methodologies, and tools
• Communication Skills: Excellent verbal and written communication skills to convey change initiatives effectively
• Leadership Abilities: Ability to influence and lead others toward successful change adoption
• Problem-Solving Skills: Aptitude for identifying issues and creating effective solutions
• Project Management Skills: Strong organizational skills to manage multiple change projects concurrently
• Stakeholder Management: Ability to engage and manage a variety of stakeholders, including executives and employees
• Emotional Intelligence: High level of emotional intelligence to understand and manage personal and others' emotions
• Training and Development: Skills in designing and delivering training sessions to support change
• Adaptability: Flexibility to adapt strategies in response to changing circumstances within the organization

Preferred Qualifications

• Change management certification (Prosci certification preferred)
• Experience working with large-scale transformational initiatives
• Knowledge of SAP Enable Now and its applications

Career Growth Opportunities and Learning Benefits

At Concentrix, we are committed to providing our employees with opportunities for growth and development. As an Organizational Change Manager, you will have the chance to work on large-scale transformation initiatives, develop your skills in change management, and collaborate with a team of experienced professionals. You will also have access to training and development programs, including paid learning days, to help you achieve your career goals.

Work Environment and Company Culture

We are a remote-first company, and this role can be performed remotely with occasional travel to Omaha, NE. If you prefer to work in an office environment, we also offer a hybrid office model in Omaha. Our company culture is built on the values of innovation, collaboration, and customer-centricity. We believe in creating a work environment that is inclusive, diverse, and supportive, where everyone can thrive and grow.

Compensation, Perks, and Benefits

We offer a competitive salary range of $91,457 - $137,186, plus incentives that align with individual and company performance. Our benefits package includes medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays. We also provide a flexible work environment, with opportunities for remote work and flexible scheduling.

Conclusion

If you are a motivated and experienced Organizational Change Manager with a passion for driving transformational change, we encourage you to apply for this exciting opportunity. As a member of our Concentrix Catalyst team, you will have the chance to work on large-scale initiatives, develop your skills, and collaborate with a team of experienced professionals. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of customer experience. Apply now and take the first step towards a rewarding and challenging career with Concentrix.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and become a part of our Concentrix family.