Special Order Account Representative

Description: • Provide product ideas, quotes, purchase order execution, and customer service relating to promotional and proprietary products and services that fall outside of the standard programs. • Respond directly to Sales Representative and customer inquiries while working towards high proficiency in most aspects of the role. • Develop customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications. • Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provide solutions to the customer. • Examine customer expectations to develop and present recommendations to customers for approval. • Utilize company systems combined with work experience for pricing application for larger volumes. • Work with suppliers to source products/negotiate cost to meet the customer's specific needs for non-program merchandise, special events, etc. • Collaborate with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. • Support the program process by providing necessary customer information to ensure the success of a program. • Work with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist. • Resolve client/supplier/internal issues with guidance & assistance from mgr/team lead. • Involvement in ongoing improvement efforts as directed by management. • Represent Staples at customer shows, corporate trade shows, and occasional territory travel. Requirements: • Strong customer service knowledge and skills • Excellent customer relations and communication skills including verbal and written such as e-mail and phone skills • 2+ years of Microsoft programs (Excel, Outlook, Word, and PowerPoint) required • Demonstrated organizational skills with capacity to manage multiple projects simultaneously • High School Diploma or equivalent combination of education and related experience • 2+ years of related or transferable experience • Bachelor's degree in related field preferred • Promotional products merchandising or purchasing skills, preferred • Industry experience with ESP or SAGE is preferred Benefits: • Inclusive culture with associate-led Business Resource Groups. • Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more! Apply tot his job Apply To this Job