Experienced Customer Service Representative – Medical Billing and Patient Support Specialist for a Dynamic and Growing Healthcare Industry Leader

Welcome to blithequark: A Leader in Medical Billing Services

blithequark is a multi-state, multi-specialty medical billing company that has been providing exceptional services to the healthcare industry for years. With over 150 employees nationwide and a continuous growth trajectory due to new clientele, we are now seeking a highly skilled and compassionate Customer Service Representative to join our remote call center team. As a Customer Service Representative at blithequark, you will play a vital role in delivering outstanding patient support and ensuring seamless communication with our clients and stakeholders.

Job Overview

In this dynamic and rewarding role, you will be responsible for answering incoming phone calls from patients, attorneys, guarantors, and other stakeholders, providing timely and effective solutions to their queries and concerns. As a key member of our customer service team, you will be expected to process payments, set up payment plans, collect updated or missing insurance information, and address questions and concerns related to medical bills and insurance denials. Your exceptional communication skills, attention to detail, and ability to multitask will enable you to provide top-notch support to our clients and drive customer satisfaction.

Key Responsibilities:

• Answer incoming phone calls from patients, attorneys, guarantors, and other stakeholders, providing timely and effective solutions to their queries and concerns
• Process payments, set up payment plans, and collect updated or missing insurance information
• Address questions and concerns related to medical bills and insurance denials, providing clear and concise explanations and resolutions
• Perform off-phone duties, including processing mail returns, locating and attaching notes/authorizations to claims, and mailing invoices
• Utilize your problem-solving skills to resolve complex customer issues and escalate concerns to senior team members as needed
• Maintain accurate and up-to-date records of customer interactions, using our state-of-the-art customer relationship management (CRM) system
• Collaborate with internal teams, including billing, coding, and operations, to ensure seamless communication and effective issue resolution

Qualifications and Skills

To succeed in this role, you will need to possess exceptional communication, time management, and problem-solving skills, as well as the ability to multitask and adapt quickly to change. You should be a positive team player with a strong attention to detail and proficient typing and computer skills. A high school diploma or GED is required, and while experience is welcomed, it is not necessary, as we provide comprehensive on-the-job training to ensure your success.

Essential Qualifications:

• High school diploma or GED
• Excellent communication and interpersonal skills
• Strong time management and organizational skills
• Ability to multitask and adapt quickly to change
• Proficient typing and computer skills
• Positive team player with a strong attention to detail
• Problem-solving skills and ability to resolve complex customer issues

Preferred Qualifications:

• Previous experience in customer service, medical billing, or a related field
• Knowledge of medical terminology and billing practices
• Experience with CRM systems and other software applications
• Certification in customer service or a related field

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge and prepare you for future career opportunities. Our company culture encourages collaboration, innovation, and continuous learning, providing a dynamic and supportive environment for you to thrive and succeed.

Work Environment and Company Culture

blithequark is a dynamic and growing company that values its employees and is committed to providing a positive and supportive work environment. As a remote call center representative, you will have the flexibility to work from the comfort of your own home, with a variety of shifts available Monday through Friday. Our company culture is built on the principles of respect, empathy, and teamwork, and we strive to create a work environment that is inclusive, diverse, and fun.

Compensation and Benefits

blithequark offers a competitive compensation package, including a starting hourly rate of $16.00, as well as a range of benefits, including health, dental, vision, accident, STD, LTD, and life insurance, paid time off, paid holidays, and a 401(k) program with company match. We also offer flexible scheduling options, including a 4 1/2-day and 4-day workweek, to eligible employees after 90 days of service.

Benefits Highlights:

• Competitive hourly rate of $16.00
• Health, dental, vision, accident, STD, LTD, and life insurance
• Paid time off and paid holidays
• 401(k) program with company match
• Flexible scheduling options, including a 4 1/2-day and 4-day workweek
• Free on-site gym for local employees

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a vital role in driving customer satisfaction and supporting the growth and success of our company. With comprehensive training, competitive compensation, and a range of benefits, this is an opportunity not to be missed. Apply today and take the first step towards a rewarding and challenging career with blithequark!