Experienced Full Stack Customer Service Administrator - Remote Customer Support and Administration Role with Leading Home Solutions Provider

About blithequark

At blithequark, we're dedicated to making a difference in people's lives by providing top-notch home solutions that make each home safer and more livable. Our family-owned business has grown into a leading home improvement company with a strong presence across the U.S. and Canada. We're proud to be a certified Great Place to Work and a multi-recipient of Top Workplaces. Our culture is built on inclusion, sustainability, and reliability, and we're committed to creating a welcoming and inclusive workplace for all employees.

Job Summary

We're seeking an experienced and customer-focused Customer Service Administrator to join our team remotely. As a key member of our customer service team, you'll handle inbound and outbound calls, schedule customer service calls, and review completed service tickets for quality assurance. You'll be the face of blithequark for many of our customers, providing exceptional service and support. If you're a motivated and detail-oriented individual with excellent communication skills, we want to hear from you!

Key Responsibilities

• Handle inbound and outbound customer calls, providing excellent customer service and resolving questions or issues in a professional and expeditious manner.
• Schedule customer service calls and other customer service activities as needed.
• Review completed service tickets from the field for quality assurance.
• Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region.
• Be enthusiastic, adaptable, and patient while maintaining a positive and courteous approach to internal and external customers.
• Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
• Perform other duties as assigned by supervisor.

Essential Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience.
• At least 1 year of previous office or administrative experience.
• Computer and keyboard proficient; job duties performed are essentially paperless.
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders.
• Excellent verbal and written communication skills.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
• Ability to type at least 50 words per minute.

Preferred Qualifications

• Previous experience in a home improvement or related industry.
• Experience with customer relationship management (CRM) software.
• Certification in customer service or a related field.

Skills and Competencies

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-energy, team-oriented environment.
• Detail-oriented and able to focus on the task at hand.
• Excellent problem-solving and analytical skills.
• Ability to provide timely and empathetic help to customers and coworkers.
• Emotional intelligence and ability to manage one's own emotions and those of others.
• Self-driven and responsible with strong time management skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. We offer:

• Industry-leading compensation package.
• Fully paid Medical, Dental, and Vision benefits after 90 days.
• 401k Savings Plan.
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
• Childcare benefits to support families.
• Endless opportunity for growth and advancement.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a welcoming and inclusive workplace culture. We offer:

• A remote work environment with flexible scheduling.
• A diverse and inclusive workplace with employee-focused committees.
• Opportunities for professional growth and development.
• A fun and supportive team environment.

What We Offer

In addition to the benefits and opportunities mentioned above, we also offer:

• Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace - enjoy discounts on thousands of products.
• Gym membership compensation.
• Groups like Vet Connect & the Women's Committee to help you get involved and provide resources for your success.

Awards and Recognition

blithequark has been recognized as a top workplace by various organizations, including:

• The Plain Dealer.
• Energage.
• Great Place to Work.

Why Join blithequark?

If you're looking for a challenging and rewarding role with a leading home solutions provider, we want to hear from you. At blithequark, we're committed to making a difference in people's lives and creating a welcoming and inclusive workplace culture. Join our team today and be part of our mission to make each home safer and more livable!

Apply now and take the first step towards a fulfilling career with blithequark!