Experienced Customer Service Associate - Remote Work from Home in the Netherlands for blithequark

Join blithequark's Award-Winning Customer Service Team

At blithequark, our mission is to be Earth's most customer-centric company. We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key part of our customer service team, you'll be responsible for delivering exceptional support experiences to our customers based in Sweden.

About the Role

As a Customer Service Associate at blithequark, you'll be the first point of contact for our customers, answering their requests through phone, chat, and email. You'll use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. Your primary goal will be to prevent issues, solve queries, and delight our customers.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Provide accurate and helpful information to customers, resolving their issues and concerns
• Use a range of tools and systems to research and review solutions, and communicate effectively with customers
• Work variable hours to match customer demand, including late evening and day shifts, weekends, and national holidays
• Participate in ongoing training and development to improve your skills and knowledge

Basic Qualifications

To be considered for this role, you'll need to meet the following basic qualifications:

• Be at least 18 years old
• Have the right to work in The Netherlands
• Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and compensated overtime as required)
• Initial four weeks availability for full-time training (paid)
• A quiet, distraction-free workspace (dedicated office space with a desk and chair)
• A minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)

Preferred Qualifications and Strengths

While not essential, the following strengths and qualifications are highly desirable:

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

What We Offer

At blithequark, we offer a range of benefits and perks to support our employees' well-being and career development. These include:

• Competitive pay rate of €15.50 per hour
• Up to €800 relocation allowance (for overseas applicants only)
• Salary increase after 6 months tenure
• Life insurance
• Internet allowance
• blithequark employee discount
• Lifestyle benefits and retail discounts through our blithequark Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have the opportunity to:

• Develop your skills and knowledge through ongoing training and development
• Take on new challenges and responsibilities as you progress in your role
• Explore opportunities for career advancement within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you'll be part of a global team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:

• Customer-centricity
• Innovation and creativity
• Collaboration and teamwork
• Diversity and inclusion

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we'd love to hear from you. To apply for this role, simply click on the link below to start the application process. Please allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role.

Apply Now!

What to Expect

Once you've submitted your application, we'll review it carefully and contact you if you're selected to move forward. You'll be required to complete a series of assessments to evaluate your Swedish language skills and suitability for the role. If successful, we'll be in touch to discuss next steps.

We look forward to hearing from you and exploring how you can contribute to our team at blithequark!