Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences that set us apart in the industry. As a leader in our field, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. We are excited to offer remote job opportunities in customer service, allowing you to join our team from the comfort of your own home and contribute to our renowned customer service reputation.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in assisting our customers with reservations, inquiries, and various travel-related concerns. This is an exciting opportunity to work with a dynamic team and enjoy the flexibility of remote work while delivering exceptional customer service. If you have a passion for travel and excellent communication skills, we encourage you to apply for this role.

Key Responsibilities

• Complete data access and balancing functions
• Coordinate return items with contributors, doors vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and correct processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

The ideal candidate will possess:

• Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
• Ability to work prolonged hours in support of business needs
• Excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to engage professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs, as well as opportunities for career advancement within the company. You will be part of a dynamic team that values innovation, teamwork, and exceptional customer service.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and excellence. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits that include:

• Flexible work arrangements
• Opportunities for career advancement
• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• A dynamic and supportive work environment

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a team that is dedicated to delivering exceptional customer experiences and making a positive impact in the industry. Apply now and take the first step towards a rewarding and fulfilling career with blithequark.