Part Time Remote Customer Service Representative - Insurance Industry - Flexible Schedule

Join blithequark: Where Customer Focus Meets Innovation

Are you a customer-centric individual with a passion for solving problems and delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? blithequark, a leader in digital transformation, is seeking friendly and action-oriented Customer Service Representatives to join our Insurance (property & casualty) team on a part-time, remote basis.

About blithequark and the Role

At blithequark, we are dedicated to making digital processes feel more human for our customers. With over 35 years of experience across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, we have established ourselves as a trusted partner in delivering exceptional customer experiences. As a Customer Service Representative, you will play a crucial role in supporting customer inquiries regarding insurance products and services, providing basic policy information, and ensuring seamless issue resolution.

Key Responsibilities

• Handle inbound customer calls and manage outbound follow-up calls to provide excellent customer service and support.
• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Provide basic policy information and transfer calls to the correct team when escalation is required.
• Perform other related duties as needed, demonstrating flexibility and a willingness to adapt to changing priorities.
• Maintain a high level of accuracy when completing tasks and adhere to quality standards.

Essential and Preferred Qualifications

To succeed in this role, you should possess:

• 2+ years of Customer Service experience, preferably in a call center environment.
• A high school diploma or GED.
• Proficient PC skills with a typing speed of 30+ WPM.
• Strong communication, time management, and interpersonal skills.
• A high level of accuracy when completing tasks and a commitment to quality.

While not mandatory, having experience in the insurance industry or a related field can be beneficial. Additionally, being tech-savvy and comfortable with digital tools will enhance your performance in this role.

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. As a part-time Customer Service Representative, you can expect:

• A competitive hourly pay of $17/hr.
• Reward and recognition programs to acknowledge your achievements.
• Paid Time Off (PTO) to recharge and maintain a healthy work-life balance.
• Paid training to equip you with the necessary skills and knowledge.
• Medical, dental, and vision benefits, as well as access to Employee Assistance Programs (EAP) and health and wellness initiatives.
• Opportunities for career advancement - 80% of our frontline leaders have been promoted from within!
• The possibility of transitioning to full-time work if desired, with the opportunity to explore other roles within the company after six months.

Work Environment and Company Culture

As a remote employee, you will work from the comfort of your own home, with the flexibility to manage your schedule. To ensure seamless performance, you must have:

• Excellent Internet connectivity with speeds of 10 Mbps upload and 50 Mbps download.
• A hard-wired Internet connection and an in-house network capable of supporting high-quality calls and fast response rates.
• A quiet, distraction-free, and secure workspace.

At blithequark, we foster a culture of inclusivity, diversity, and respect. We are committed to treating our employees without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or any other legally protected status.

Career Growth and Development

As a Customer Service Representative at blithequark, you will have access to various training programs and development opportunities to enhance your skills and knowledge. Our commitment to promoting from within ensures that you can grow your career and take on new challenges.

Compensation and Benefits

Our compensation package is designed to reward your hard work and dedication. In addition to the competitive hourly pay, you will have access to a range of benefits, including medical, dental, and vision coverage, EAP, and health and wellness programs.

Why Join blithequark?

If you are a motivated and customer-focused individual looking for a flexible and rewarding career opportunity, blithequark is the perfect place to be. With our commitment to innovation, diversity, and employee development, you will be part of a dynamic team that is shaping the future of customer experience.

Don't miss this opportunity to join our team and be part of a company that is making a difference. Apply now to become a Customer Service Representative at blithequark!

Important Note: This job is open only to residents of the United States who are authorized to work in the US.

blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates.