Experienced Remote Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative - Delivering Exceptional Support in a Fast-Paced Environment

Welcome to blithequark

At blithequark, we are passionate about providing outstanding support to our clients' members, and we are now seeking a highly skilled and experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, located in one of the specified counties in Texas, and be part of a dynamic team that is dedicated to delivering exceptional customer service.

About the Role

In this exciting role, you will be responsible for fielding inbound communication from our clients' members regarding their insurance needs. This is not a sales-based role, and there is no cold calling involved. Your primary focus will be on providing outstanding support to existing members, utilizing your knowledge of personal lines insurance to help them with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.

Key Responsibilities

• Field inbound communication (phone, email, chat, social media, etc.) from clients' members regarding their insurance needs
• Utilize knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes
• Begin by thoroughly understanding the customer's need, asking clarifying questions to gather more information, and utilizing resources to conduct research and present the customer with a resolution
• Understand members' life events that may offer sales cues and correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhere to performance metrics and quality standards, ensuring that all interactions with clients' members are professional, courteous, and efficient

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

Essential Qualifications

• Active Resident Property and Casualty or Personal Lines License
• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• High School diploma or GED required
• Strong written and verbal communication skills, with a professional, articulate voice and listening skills
• Maintain member privacy and adhere to all relevant laws and regulations
• Internet and research skills, with the ability to research and quickly become an expert in a variety of subjects
• Computer savvy, with the ability to resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions, with a self-motivated and independent approach to work

Preferred Qualifications

• Veterans and their family members are encouraged to apply
• Experience working in a fast-paced, dynamic environment, with the ability to multitask and maintain a professional attitude
• Ability to work independently and adhere to assigned schedule with minimal assistance

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. We offer a range of opportunities for career advancement, including:

• Furthering your education and earning a college degree through our scholarship program
• Access to personal and professional support through our coaching program
• Opportunities for professional development and training, to help you stay up-to-date with the latest industry trends and best practices

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in leading by example, embracing and living our values, and ensuring that all team members have fun at work. Our company culture is built on the principles of:

• Respect and empathy for our clients and team members
• A commitment to excellence and quality in everything we do
• A passion for innovation and continuous improvement
• A focus on teamwork and collaboration, to achieve our goals and objectives

Compensation and Benefits

We offer a competitive hourly pay rate of $22.50, as well as a range of benefits, including:

• Medical, dental, and vision insurance
• 401(k) and 401(k) matching
• Paid time off and holidays
• Opportunities for career advancement and professional development

Conclusion

If you are a motivated and experienced customer service professional, with a passion for delivering exceptional support and a strong knowledge of personal lines insurance, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing a positive and supportive work environment, with opportunities for career growth and development. Join our team today and take the first step towards a rewarding and challenging career in customer service.