Experienced Customer Service Representative – Data Information Processor for US Remote Operations at blithequark

Introduction to blithequark

At blithequark, we are driven by a shared purpose to empower individuals and organizations to be their best in the moments that matter. We achieve this by solving for safer, building cutting-edge technologies that enhance safety and security across various ecosystems. Our mission-critical communications devices, networks, AI-powered video security, and access control solutions unite voice, video, and data in a single command center view, facilitating collaboration between public safety agencies and enterprises. By connecting those in need with those who can help, we make a meaningful difference in the world.

Department Overview

MVTrac/MVConnect, a blithequark company, is the leading provider of on-demand data solutions for auto finance, government, and law enforcement organizations. Leveraging a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database, adhering to the most stringent privacy and compliance standards. Our technology is only as effective as the people behind it, which is why we're seeking a talented and driven Customer Service Representative – Data Information Processor to join our team.

Job Description

We are a leader in the Repossession industry, and we're looking for a detail-oriented, driven Customer Service Processor to administer the acceptance of assignments from clients/lenders, process assignments, complete services, and release lender assets upon execution of service. As a key member of our team, you will process client/agent requests, manage a high call volume, and work in a fast-paced, multi-tasking environment. Your excellent customer service skills, ability to work independently and within a team, and strong communication skills will be essential in this role.

Key Responsibilities:

• Administer the acceptance of assignments from clients/lenders and process assignments, completion of services, and release of lender assets upon execution of service
• Process client/agent requests while managing a high call volume
• Work within multiple systems, utilizing client/lender databases to execute specific lender requirements
• Manage multiple screens and tabs (up to 15) to ensure efficient processing
• Provide excellent customer service, ensuring timely and effective resolution of client inquiries and concerns
• Work independently and within a team to achieve shared goals and objectives
• Demonstrate strong communication skills, both written and verbal, to ensure effective collaboration with clients, agents, and internal stakeholders
• Follow through and ownership of work to completion, ensuring accuracy and attention to detail

Essential Qualifications:

To be successful in this role, you will need:

• High School Diploma or equivalent
• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship is not available for this position)
• Excellent customer service skills, with the ability to work in a fast-paced, multi-tasking environment
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Previous collection, repossession, or automotive industry experience preferred
• Microsoft Office and Google Suite product experience
• 40 wpm minimum typing speed
• Ability to handle multitasking on a computer with multiple screens
• Ability to work remote without outside distractions

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Previous experience working in a remote environment
• Residence in the Central Time Zone (due to working schedule)
• Experience working with client/lender databases and executing specific lender requirements

Skills and Competencies:

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong attention to detail and ability to manage multiple tasks and priorities
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box
• Strong communication and interpersonal skills, with the ability to build effective relationships with clients, agents, and internal stakeholders
• Ability to work in a fast-paced, dynamic environment, with a strong sense of adaptability and flexibility
• Strong technical skills, with the ability to learn and navigate multiple systems and software applications

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative – Data Information Processor, you will have access to:

• Comprehensive training and onboarding program to ensure your success in the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth within the company
• Access to a range of learning and development resources, including online courses, workshops, and conferences

Work Environment and Company Culture:

At blithequark, we're proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. Our remote work environment is designed to support your success, with:

• Flexible working hours and remote work arrangements to support your work-life balance
• Access to a range of tools and resources to support your productivity and efficiency
• A strong sense of community and connection with your colleagues, despite the remote work environment

Compensation, Perks, and Benefits:

At blithequark, we offer a competitive compensation package, including:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Conclusion:

If you're a motivated and detail-oriented individual with a passion for customer service and data processing, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative – Data Information Processor, you will play a critical role in supporting our clients and driving business success. Don't miss out on this chance to be part of a dynamic and growing company that's making a real difference in the world. Apply today!