**Experienced Tele Chat / Live Chat Support Specialist – Delivering Exceptional Customer Experiences at blithequark**

Are you a customer-centric professional with a passion for providing top-notch support? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic Customer Support team at blithequark, a leading Strategy & Operations consulting firm serving the western and southwestern U.S. construction industry. At blithequark, we believe that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. Our team of experts has a proven track record of establishing business plans, executing goals and objectives, and driving revenue growth through strategic planning and effective supply chain management. We're now seeking a dedicated Tele Chat / Live Chat Support specialist to join our team and help us deliver exceptional customer experiences. **About blithequark** blithequark is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona, CA. We specialize in helping executives of construction companies with 100-500 employees increase revenues, reduce costs, and improve profit margins. Our team of experts has a deep understanding of the construction industry and is committed to providing tailored solutions that drive business growth and success. **Responsibilities** As a Tele Chat / Live Chat Support specialist at blithequark, you will be responsible for providing excellent customer service through tele chat and live chat channels. Your key responsibilities will include: * Responding to customer inquiries and providing support via tele chat and live chat channels * Assisting customers with product information, troubleshooting, and issue resolution * Ensuring customer satisfaction by delivering timely and accurate responses * Maintaining detailed records of customer interactions and transactions * Collaborating with other team members to improve customer support processes **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Previous experience in a customer service or support role * Excellent communication and interpersonal skills * Ability to multitask and prioritize in a fast-paced environment * Strong problem-solving skills and attention to detail * Proficiency in using tele chat and live chat software **Essential Skills and Competencies** To excel in this role, you will need to demonstrate the following essential skills and competencies: * Strong customer service skills, with a focus on delivering timely and accurate responses * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to multitask and prioritize in a fast-paced environment, with a focus on meeting deadlines and delivering results * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Attention to detail, with a focus on maintaining accurate records and ensuring data integrity * Proficiency in using tele chat and live chat software, with a focus on leveraging technology to deliver exceptional customer experiences **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * Experience working in a consulting or professional services environment * Knowledge of the construction industry, with a focus on strategy and operations * Experience using customer relationship management (CRM) software * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Tele Chat / Live Chat Support specialist, you will have access to a range of learning and development opportunities, including: * Ongoing training and development programs, with a focus on building your skills and competencies * Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals * Opportunities for career advancement, with a focus on promoting from within * Access to industry-leading tools and technologies, with a focus on leveraging innovation to deliver exceptional customer experiences **Work Environment and Company Culture** At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences and is committed to helping our customers achieve their goals. We offer a range of benefits and perks, including: * Competitive compensation and benefits package * Flexible work arrangements, with a focus on work-life balance * Collaborative and supportive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Compensation and Benefits** The pay range for this role is $27-$30 per hour. We also offer a range of benefits and perks, including: * Competitive compensation and benefits package * Flexible work arrangements, with a focus on work-life balance * Collaborative and supportive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **How to Apply** If you are a customer-centric professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job