**Experienced Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative - Remote. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty to our brand. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to succeed in today's competitive landscape. Our team of dedicated professionals is committed to delivering exceptional results, fostering a culture of collaboration, and promoting a work-life balance that allows our employees to thrive. As a remote employee, you will enjoy the flexibility to work from anywhere, while still being part of a dynamic, supportive team. **Key Responsibilities** As an Experienced Customer Service Representative - Remote, your primary responsibilities will include: * **Customer Service**: Provide exceptional support to customers via phone, email, or chat, resolving issues efficiently and effectively. * **Standing Orders**: Set up initial standing orders for customers, maintain existing orders, and ensure accurate processing of holds, releases, and additions. * **Exception Processing**: Process exceptions into the Case module, create credit memos, file freight claims, issue call tags, and reship items as required. * **Freight Claims**: Process freight claims, pursue payment from carriers, and file claim paperwork. * **Adherence to Company Policies**: Follow all company Core Values, Purpose, and policies, including OSHA and safety guidelines. * **Teamwork and Communication**: Collaborate with colleagues to achieve shared goals, provide excellent customer service, and actively demonstrate teamwork at all times. **Essential Qualifications** To be successful in this role, you will need: * **2+ years of experience** in a relationship-building customer service environment for a tangible product or service. * **Excellent communication and interpersonal skills**, with the ability to build strong relationships with customers and colleagues. * **Strong problem-solving and analytical skills**, with the ability to resolve complex issues efficiently and effectively. * **Attention to detail**, with a focus on accuracy and precision in all aspects of your work. **Preferred Qualifications** While not required, the following qualifications will be beneficial in this role: * **1+ year of experience** with ERP systems such as Epicor. * **High school diploma or better**. * **Detail-oriented** with a focus on carrying out tasks with all necessary details. * **Dedicated** with a commitment to loyalty and integrity. * **Team player** with the ability to work well as a member of a group. * **Growth opportunities** with a desire to take on more responsibility. * **Self-starter** with the ability to perform without outside help. **Skills and Competencies** To succeed in this role, you will need to possess: * **Excellent communication and interpersonal skills**, with the ability to build strong relationships with customers and colleagues. * **Strong problem-solving and analytical skills**, with the ability to resolve complex issues efficiently and effectively. * **Attention to detail**, with a focus on accuracy and precision in all aspects of your work. * **Ability to work in a fast-paced environment**, with a focus on meeting deadlines and delivering results. * **Strong organizational and time management skills**, with the ability to prioritize tasks and manage multiple projects simultaneously. **Career Growth Opportunities and Learning Benefits** As a member of the blithequark team, you will have access to: * **Regular training and development opportunities**, with a focus on enhancing your skills and knowledge. * **Career growth opportunities**, with a focus on promoting from within and providing opportunities for advancement. * **A supportive and collaborative work environment**, with a focus on teamwork and open communication. * **Flexible work arrangements**, with a focus on work-life balance and remote work options. **Work Environment and Company Culture** As a remote employee, you will enjoy the flexibility to work from anywhere, while still being part of a dynamic, supportive team. Our company culture is built on the following values: * **Collaboration**: We believe in working together to achieve shared goals and deliver exceptional results. * **Innovation**: We encourage creativity and innovation, with a focus on finding new and better ways to solve problems. * **Customer focus**: We are committed to delivering exceptional customer experiences, with a focus on building strong relationships and exceeding customer expectations. * **Integrity**: We operate with integrity, honesty, and transparency, with a focus on doing the right thing and upholding our values. **Compensation, Perks, and Benefits** As a member of the blithequark team, you will enjoy: * **Competitive compensation**, with a focus on fair and equitable pay. * **Flexible work arrangements**, with a focus on work-life balance and remote work options. * **Regular training and development opportunities**, with a focus on enhancing your skills and knowledge. * **Career growth opportunities**, with a focus on promoting from within and providing opportunities for advancement. * **A supportive and collaborative work environment**, with a focus on teamwork and open communication. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative - Remote role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job