Experienced Customer Service Representative II - Remote Opportunities with blithequark

Transforming Lives through Exceptional Customer Service

At blithequark, we're on a mission to revolutionize the way we live and work. As a leader in the industry, we're committed to delivering innovative solutions that make a meaningful impact on people's lives. We're seeking a highly skilled and dedicated Customer Service Representative II to join our remote team, working from the comfort of your own home in FL, MA, or TN. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we invite you to explore this exciting opportunity.

A Day in the Life...

As a Customer Service Representative II at blithequark, you'll be the face of our company, interacting with both internal and external customers to resolve queries, address concerns, and provide personalized support. Your day will be filled with a variety of tasks, including:

• Representing blithequark to external and internal customers, answering product-related questions, and resolving issues in a timely and professional manner.
• Tracing lost shipments, interpreting and clarifying customer orders for the shipping department, and taking orders or registrations as needed.
• Connecting customers to the appropriate support or field staff when necessary, ensuring seamless issue resolution.
• Managing web-based ordering or registrations, conferring with management regarding customer credits, and processing returns or goods for credit.
• Identifying quality assurance complaints, writing price differentials on mail orders, and collaborating with management to resolve customer concerns.
• Approving allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments as required.
• Managing inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems to maximize service levels.

Must-Haves: Minimum Requirements

To succeed in this role, you'll need:

• A minimum of 2 years of relevant experience in customer service, preferably in a similar industry or environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
• Proficiency in using computer systems, software applications, and technology to manage customer interactions and resolve issues.

Nice to Have

While not essential, the following skills and experience can be a significant advantage:

• Experience working in a remote or distributed team environment.
• Familiarity with EDI, forecasting, replenishment, and inventory systems.
• Knowledge of industry-specific regulations, standards, or best practices.
• Previous experience in a leadership or supervisory role, or mentoring junior team members.

About blithequark

At blithequark, we're driven by a shared passion to make a difference in people's lives. We're committed to fostering a culture of innovation, collaboration, and continuous learning, where our team members can grow and thrive. Our mission is to push the boundaries of what's possible, challenging ourselves and each other to create meaningful innovations that improve patient outcomes and transform healthcare worldwide.

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative II at blithequark, you'll have access to a range of career development opportunities, including:

• Training and development programs to enhance your skills and knowledge.
• Mentorship and coaching from experienced professionals.
• Opportunities for career advancement and professional growth.
• Collaboration with cross-functional teams to drive business outcomes and improve customer experiences.

Work Environment and Company Culture

At blithequark, we're proud of our inclusive and diverse culture, where everyone is valued and respected. As a remote team member, you'll be part of a dynamic and supportive community that prioritizes work-life balance, flexibility, and employee well-being. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package.
• Flexible working arrangements and remote work options.
• Opportunities for professional growth and development.
• A culture that celebrates diversity, equity, and inclusion.

Compensation and Benefits

The salary range for this role is between $32,960 and $49,440, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement savings plans.

Join the blithequark Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative II at blithequark, you'll be part of a talented team that's shaping the future of healthcare and making a meaningful difference in people's lives. Apply now and discover a career that changes lives!

Equal Opportunities Employer

blithequark is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives.