Experienced Customer Service Representative – Providing Exceptional Public Service and Community Support at blithequark

Introduction to blithequark and the Industry

At blithequark, we pride ourselves on being a premier organization dedicated to serving our community with excellence and integrity. As a leader in our field, we recognize the importance of providing a terrific work-life balance, excellent benefits, and a supportive work environment that fosters growth and development. If you are a self-motivated, organized, and people-oriented individual with a passion for delivering stellar customer service, we invite you to join our team as a Customer Service Representative.

About the Role

As a Customer Service Representative at blithequark, you will have the unique opportunity to provide a high level of excellent service to the public, making a direct impact on the community. You will be an integral part of our Customer Service Division, working closely with our team to address inquiries, resolve customer issues, and provide support to various divisions within our organization. If you are a quick learner, adaptable, and possess excellent public relations skills, we encourage you to apply for this exciting role.

Key Responsibilities

• Handle inquiries from the public via phone, walk-in, or email/correspondence, providing timely and effective solutions to their concerns.
• Manage owner documents, ensuring accuracy and efficiency in our processes.
• Instruct the public on blithequark division activities, including Commercial, Residential, BPP, Property Records Exemptions, or GIS, demonstrating a thorough understanding of our services and operations.
• Resolve customer issues in a professional and courteous manner, escalating complex issues to senior team members when necessary.
• Prepare research in support of various blithequark divisions, contributing to the development of our services and operations.
• Assist with mail, opening, sorting, and scanning, maintaining a high level of organization and attention to detail.

Essential Qualifications

• High School Diploma, GED, or equivalent experience, demonstrating a foundation in education and a commitment to learning.
• Proficient in the use of a PC and MS Office Software, with the ability to quickly adapt to new technologies and systems.
• The ability to ask questions that will bring forth the information needed to assist the customer efficiently, demonstrating strong communication and interpersonal skills.
• The ability to concentrate on assigned tasks and manage time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment.
• The ability to communicate clearly on the telephone and face-to-face, providing excellent customer service and support.
• Must be able to sit or stand for extended periods, with the ability to reach, bend, and move up/down, and lift and carry up to 20 pounds of files or equipment.

Preferred Qualifications

• Bilingual in Spanish (read and speak), enabling you to provide support to a diverse range of customers and communities.
• Previous customer service, appraisal, or tax office experience, or other office experience, demonstrating a strong understanding of customer service principles and practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members, providing opportunities for advancement and professional development. As a Customer Service Representative, you will have access to training and development programs, enabling you to enhance your skills and knowledge and progress in your career. Our organization is dedicated to fostering a culture of inclusion, fairness, and equality, recognizing the value of diversity and promoting a positive and supportive work environment.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, recognizing the importance of work-life balance and employee well-being. Our organization is committed to providing a culture of inclusion, fairness, and equality, promoting a positive and respectful workplace. As a Customer Service Representative, you will be part of a dynamic and dedicated team, working together to provide exceptional customer service and support to our community.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary range of $35,000 to $40,653, depending on experience, as well as a comprehensive range of benefits, including:

• Medical, vision, and dental insurance, providing peace of mind and protection for you and your family.
• Wellness program, promoting healthy living and well-being.
• Retirement plan and deferred compensation plan, enabling you to plan for your future and secure your financial well-being.
• Life insurance, providing protection and security for you and your loved ones.
• Paid time off, enabling you to relax, recharge, and pursue your interests.
• Advancement opportunities, providing a clear path for career progression and professional development.

Conclusion

If you are a motivated, organized, and people-oriented individual with a passion for delivering exceptional customer service, we invite you to join our team at blithequark as a Customer Service Representative. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this role offers a unique opportunity to make a positive impact on our community and advance your career. Apply now to become part of our dynamic and dedicated team and contribute to the success of blithequark.