Experienced Virtual Customer Care Representative – Homebuilder Customer Relations and Community Management

Join the Team at blithequark

blithequark is a leading national homebuilder dedicated to creating exceptional experiences for homeowners, communities, and associates. With a commitment to building quality homes, providing outstanding customer service, and fostering a culture of growth and opportunity, blithequark has earned recognition as a Fortune 500 company and consistently ranks among the top homebuilders in the United States.

A Career with Purpose at blithequark

At blithequark, we empower our associates to build their futures through meaningful careers that make a real impact. As a Virtual Customer Care Representative, you will play a vital role in managing and overseeing homes under warranty in assigned communities. You will promote, facilitate, and foster positive working relationships with customers and trade partners, ensuring that every homeowner has an exceptional experience with blithequark.

Your Responsibilities on the Team

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment-related issues
• Understand manufacturer recommendations for the use and application of their products
• Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
• Review and certify the completion of each home within the assigned community
• Manage, supervise, and direct all aspects of customer relations for an assigned community
• Conduct field meetings with trade partners, construction staff, and sales staff as needed
• Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review, and resolve the condition of the community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

• Education: High School Diploma or equivalent required, or equivalent work experience; Bachelor's degree in a related field preferred
• Experience: Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Driver's License: Valid Driver's License with a good driving record
• Auto Insurance: Valid auto insurance coverage
• Skills: Advanced knowledge of scheduling, budgeting, and document management; ability to read and interpret blueprints; computer literacy and proficiency in MS Office products (Word and Excel); excellent follow-up, communication (written and verbal), and time management skills

Life at blithequark

At blithequark, we believe in investing in our associates and empowering them to thrive both personally and professionally. Our comprehensive benefits package includes:

• Health Insurance: Robust health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan: $1 for $1 Company Match up to 5%
• Paid Time Off: Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• Education Assistance Program: Support for ongoing education and professional growth
• Adoption Assistance: Up to $30,000 in Adoption Assistance
• New Hire Referral Bonus Program: Incentives for referring qualified candidates
• Home Purchase Discounts: Exclusive discounts for blithequark associates
• Everyone's Included Day: A unique opportunity to come together as a team

Work Environment and Culture

At blithequark, we foster a supportive and enriching environment that encourages growth, innovation, and teamwork. Our associates enjoy:

• Collaborative Culture: A dynamic and inclusive work environment that values diversity and promotes opportunity
• Professional Growth: Ongoing training and development opportunities to enhance skills and advance careers
• Recognition and Rewards: Regular recognition and rewards for outstanding performance and contributions

Physical and Office/Site Presence Requirements

• Physical Demands: Ability to work in excess of eight hours per day, operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
• Office/Site Presence: Able to sit at a computer monitor for extended periods, meet with building partners, and receive/return phone messages; must be able to work in a construction environment under all weather conditions

Why Join blithequark?

At blithequark, we offer a unique opportunity to join a team that is passionate about building exceptional homes and creating outstanding experiences for homeowners and communities. As a Virtual Customer Care Representative, you will play a critical role in ensuring that every homeowner has a positive and memorable experience with blithequark. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply today!

blithequark is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.