Experienced Full Stack Customer Experience Representative – Technical Support & Call Center Operations at Blithequark

Join the Blithequark Team: Where Innovation Meets Exceptional Customer Experience

Blithequark is a pioneering company that has revolutionized the art of cash management by leveraging cutting-edge innovation, technology, and tailored solutions. Our comprehensive services cater to customers across the retail, wholesale, and banking sectors, ensuring that every security need is not only met but exceeded. As a leader in our industry, we are committed to providing an unparalleled customer experience, and we are seeking a talented Customer Experience Representative to join our dynamic team in Jupiter, Florida.

About the Role

As a Customer Experience Representative at Blithequark, you will play a pivotal role in delivering the highest quality customer experience to our valued customers. You will be part of a customer-focused team that is dedicated to providing direct support and guidance to resolve customer inquiries and issues efficiently. This is an exciting opportunity to join a team that is passionate about innovation, customer satisfaction, and professional growth.

Key Responsibilities:

• Identify customers' needs, clarify information, and provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to the appropriate next level.
• Demonstrate a willingness and ability to be cross-trained in other areas of the department.
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics.

Ideal Candidate

We are looking for a highly motivated and experienced candidate with a strong background in technical customer service. The ideal candidate will have:

Essential Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center.
• Stable work history demonstrating:
  • Strong understanding of customer service and customer relations.
  • Highly motivated and strong desire to learn.
  • Ability to exercise good judgment and decision-making.
  • Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems.
  • Effective written and oral communication skills.
  • Able to assess and evaluate situations effectively.
  • Skilled in identifying critical issues quickly and accurately.
  • Able to write informatively, clearly, and accurately.
  • Problem-solving and analytical skills.
  • Ability to work in a team environment.

Preferred Qualifications:

• Experience in a technical support role or other technical experience.
• Associate’s degree in information technology, Computer Science, or a related field.
• Basic understanding of software/hardware troubleshooting.
• Experience in Service Now and TalkDesk.
• Experience in retail cash offices.

What We Offer

At Blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Starting rate of $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canadian) speaking representatives.
• Remote work possible after successfully completing 45 days of in-office training and meeting required metrics with occasional in-office meetings/trainings.

Our Culture and Values

At Blithequark, we pride ourselves on our dynamic and customer-focused team culture. We value innovation, teamwork, and exceptional customer experience. Our employees are our greatest asset, and we are committed to providing a work environment that is inclusive, supportive, and empowering.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application through our website, and we will be in touch with you soon.

Blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.