Experienced Customer Service Representative APAC (Remote, Contract) - Demand Generation and Account Management Expert
**Job Description:**
About blithequark
At blithequark, we're passionate about revolutionizing the way businesses connect with their customers. As one of the fastest-growing lead generation companies, we're dedicated to crafting demand solutions with precision to fuel our clients' pipelines, every time. Our team is driven by a shared vision of innovation, integrity, and a commitment to excellence. We're always looking for bright, motivated individuals to join our family and tap into our growth.
Our Hiring Process
We believe that every human deserves attention from another human. That's why we don't employ machine learning technologies during our hiring process. Instead, our seasoned recruiting professionals carefully review each application against our job requirements to ensure a fair and detailed assessment. Our hiring process is designed to be transparent and engaging, and we promise to give your candidacy the attention it deserves.
Here's an overview of our hiring process:
* We'll review your application against our job requirements to determine whether you're a good fit for the team.
* If your application is selected, you'll be invited to submit a video interview for the review of our hiring manager.
* The video interview may be followed by a test or short project to assess your skills and experience.
* If you progress to the next stage, you'll be invited to interview with our hiring manager and/or the interview team.
* We'll never hire anyone into our organization without having met them face-to-face (or via Zoom). You'll be invited to a live meeting or Zoom, where you'll meet our team and discuss your qualifications.
About the Role
We're seeking an experienced Customer Service Representative APAC (Remote, Contract) to join our team. As a key member of our demand generation team, you'll be responsible for developing customer relationships that promote retention and loyalty. You'll work closely with customers to ensure they're satisfied with the services they receive and identify areas for improvement.
Responsibilities and Duties
As a Customer Service Representative APAC (Remote, Contract), you'll be responsible for:
* Developing and maintaining relationships with a select group of named accounts to ensure campaign success
* Serving as a trusted advisor for our clients and being an expert in blithequark offerings
* Collaborating with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
* Collaborating with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
* Creating and coordinating account documentation, including reports, RFPs, and other recommendations
* Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding
Qualifications
To be successful in this role, you'll need:
* Minimum two years of account management and/or customer success/service experience
* Organized, detail-oriented, and able to manage 30+ clients at once
* Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
* Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
* Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
* Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
* Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that's perfect for motivated individuals who are passionate about customer service and account management. As a member of our team, you'll have the opportunity to:
* Work with a talented and diverse team of professionals who are dedicated to excellence
* Develop your skills and expertise through ongoing training and professional development
* Contribute to the growth and success of a rapidly expanding company
* Enjoy a competitive compensation package and benefits
* Take advantage of flexible work arrangements and remote work options
How to Apply
If you're passionate about customer service and account management, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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