Experienced Patient Account Specialist for Remote Patient Billing and Insurance Services

Join PeaceHealth as a Patient Account Specialist and Make a Difference in Healthcare

At PeaceHealth, a leading healthcare provider in the Pacific Northwest, we're dedicated to delivering compassionate, high-quality care to our communities. As a trusted healthcare organization, we're now seeking an experienced Patient Account Specialist to join our team remotely. This role is crucial in ensuring that our patients receive exceptional billing and insurance services, allowing us to focus on what matters most - providing excellent patient care.

About the Role

As a Patient Account Specialist, you will be the primary point of contact for patients and authorized representatives regarding their accounts, insurance, and billing inquiries. Your expertise and professionalism will be instrumental in resolving patient concerns, establishing payment arrangements, and ensuring timely follow-up on outstanding balances. This is a fantastic opportunity to work in a dynamic, remote environment where you can make a meaningful impact on our patients' experiences.

Key Responsibilities

• Respond to patient inquiries and resolve concerns via phone, email, MyPeaceHealth, and letters, providing excellent customer service and ensuring patient satisfaction.
• Process Financial Assistance Applications, verify eligibility, and make manual adjustments to patient accounts according to PeaceHealth policy and Federal Poverty Level guidelines.
• Establish and monitor payment arrangements with patients, ensuring compliance with PeaceHealth's collection policy and achieving zero-balance accounts.
• Communicate with insurance companies, government agencies, and other parties to secure appropriate payment of accounts and resolve third-party issues.
• Perform data entry, maintain customer databases, and document all calls, ensuring accurate and up-to-date account information.
• Assist patients with outreach programs and maintain certifications as required by state and contractual obligations.
• Rebill, transfer payments, process refund requests, and adjust misapplied payments as necessary, ensuring accurate and efficient account management.
• Perform other duties as assigned, including skip tracing, insurance verification, and monitoring and negotiating settlements with third parties.

What You Bring

To excel in this role, you should possess a combination of education, experience, and skills that demonstrate your ability to provide exceptional patient account services.

Education and Experience

• College coursework in Accounting, Business, Medical Technology, Communications, or Social Work is preferred.
• Minimum of 1 year of experience in collections, customer service, billing, or a related medical field is preferred.
• Familiarity with government, commercial, and third-party billing is a plus.

Essential Skills and Competencies

• Proficient use of computers, including MS Office applications.
• Proficiency with 10-key calculators and alphanumeric data entry skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and interdependently with staff and team members with limited supervision.
• Excellent problem-solving and critical thinking skills.
• Excellent customer service skills, with a patient-centered approach.

Career Growth and Learning Benefits

At PeaceHealth, we're committed to the growth and development of our caregivers. As a Patient Account Specialist, you'll have opportunities to:

• Develop your skills in patient account management, insurance billing, and customer service.
• Participate in training and professional development programs to enhance your knowledge and expertise.
• Collaborate with a team of professionals who share your passion for delivering exceptional patient care.

Work Environment and Company Culture

As a remote Patient Account Specialist, you'll enjoy the flexibility and autonomy of working from home while being part of a dynamic team. PeaceHealth is committed to creating a work environment that is inclusive, respectful, and supportive of diversity and cultural humility.

Compensation and Benefits

PeaceHealth offers a competitive and comprehensive total rewards package, including:

• A competitive salary range of $18.76 - $28.14, depending on experience and qualifications.
• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off and holidays.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits and expanded EAP and mental health programs.

Join Our Team

If you're a motivated and compassionate professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Patient Account Specialist at PeaceHealth, you'll be part of a dedicated team committed to delivering exceptional patient care and making a positive impact in our communities.

Don't miss out on this fantastic career opportunity. Apply now and take the first step towards a fulfilling career with PeaceHealth!